Operations Coordinator

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Title: Rental Operations Coordinator
Company: Total Power Limited
Location: Sudbury, ON
Job Type: Permanent, Full-time

We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

Summary

The Operations Coordinator is responsible for ensuring the accurate and timely delivery and return of equipment, maintaining inventory, and providing exceptional customer service. This role supports various departments, including Parts, Rentals, and Service, to facilitate seamless operations across the Northern Ontario and Atlantic Canada regions.

The Ideal Fit (Core Competencies)

• Strong organizational and multi-tasking skills
• Excellent interpersonal and customer service skills
• Self-starter with the ability to work independently and in a team
• Motivated to exceed business targets
• Accountable and dependable
• Proficient in verbal and written communication
• Effective time, project, and stress management
• Analytical, problem-solving, and negotiation skills
• Basic mathematical reasoning
• Sense of urgency and flexibility in meeting customer and business needs

What You’ll Do – The Role (Responsibilities)

Communication and Coordination:

• Ensure accurate and timely delivery and return of equipment to and from job sites by communicating with Parts, Rentals, and Field Service teams.
• Assist the Rental sales team in addressing customer requirements, preparing rental/sales quotations, coordinating orders, and processing them.
• Coordinate with vendors to manage efficient loads and cost-effective shipments.
• Create and manage rental paperwork, including check-in, check-out, packing slips, and dangerous goods documentation.
• Assist in regular inventory cycle counts, ensuring system inventory matches physical inventory to facilitate inter-branch transfers.

Administrative Duties:

• Create, update, and close purchase orders.
• Support Invoicing and AR daily, weekly, and monthly, ensuring customer accounts are in good standing and following up on overdue invoices as needed.
• Generate and manage reports, including weekly and monthly inspections, service reports, load bank reports, and 250-hour service reports.

Operational Support:

• Manage units in the field by tracking locations and unit hours daily, weekly, and monthly.

Health and Safety:

• Maintain a clean, organized, professional, and safe work environment
• Participate in meetings with management to ensure that branch efficiency, profitability and safety are always met.
• Supervise branch shop and warehouse for efficiency and safety. Coordinate and manage all duties as outlines by Branch manager.
• Comply with all company, governing and equipment-specific safety regulations, as well as environmental regulatory compliance requirements at all times.

Customer Service:

• Provide the highest quality of customer service to enhance the company's corporate image and reputation, supporting growth.

What You Need (Requirements)

• 3+ years of related experience
• Technical aptitude (engines, control systems, networks, and regulatory codes) is an asset
• Valid driver's license
• High school graduate with post-secondary education
• Proficient in Microsoft Office
• Effective communication to avoid problems and disputes

Working Conditions

• Manual dexterity required for desktop computer and peripherals use
• Lifting or moving up to 40 lbs may be required
• Participation in the after-hours on-call rotation
• Overtime as required
• Availability during power outages or declared States of Emergency
• Professional image and adherence to ethical standards

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.

For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

Visit us at www.tpgs.ca to learn more about us.

Our Growth & Culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success.

We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.
Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sudbury, ON P3A 4B1: reliably commute or plan to relocate before starting work (required)

Experience:

• Operational: 2 years (required)
• Rentals: 2 years (preferred)

Work Location: In person