Operations Manager

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking a skilled Operations Manager to oversee the day-to-day operations of retail centres including Harpley Town Centre, Pakington Strand, and Caulfield Village. Reporting to the Centre Manager, you will be responsible for ensuring exceptional operational standards, compliance, safety, and presentation of these retail assets.

An overview of the role:

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  Supervise daily centre operations including facilities management, repairs, maintenance, and risk minimisation
• Develop and manage contractor relationships through tendering, work order issuance and supervision
• Ensure building compliance with relevant codes, workplace safety regulations and legal requirements
• Prepare detailed operational budgets and contribute to 3-year business planning
• Conduct regular building audits, lifecycle analysis and compliance reviews
• Maintain comprehensive asset registers with maintenance histories and equipment efficiency data
• Assist in preparing and managing capital expense projects as directed
• Foster positive retailer relationships through regular communication
• Oversee security measures to protect property, retailers and customers
• Deliver timely reporting on all operational aspects of property performance

Sound like you? This is what we’re looking for:

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  Demonstrated experience in shopping centre operations supervision
• Strong knowledge of compliance requirements and industry best practices
• Proficiency in MS Office applications including Outlook, Excel and Word
• Excellent communication skills with ability to produce clear technical reports, plans and budgets
• Sound technical knowledge of facility management, property, plant and equipment
• Valid driver's licence and clear police record
• Strong initiative with ability to work independently and as part of a team
• Exceptional attention to detail and analytical capabilities
• Adaptable approach with ability to prioritise and manage competing demands

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number AFREQ445468