Part Time Front Desk Agent

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Overview
We are seeking a dedicated and detail-oriented Front Desk Agent to join our team at our hotel. The agent plays a crucial role in ensuring the smooth operation of the front desk during evening hours. This position involves managing guest check-ins and check-outs, handling financial transactions, and providing exceptional customer service to ensure a pleasant experience for all guests. The ideal candidate will possess strong hospitality skills and be comfortable working independently.

Responsibilities

• Perform procedures, including balancing daily transactions.
• Manage guest check-ins and check-outs efficiently while ensuring accuracy in billing and payment processing.
• Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance as needed.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Utilize phone systems effectively to handle incoming calls, take reservations, and provide information to guests.
• Assist with guest relations by fostering a welcoming environment and promoting hotel amenities.
• Collaborate with other hotel departments to ensure seamless operations.

Requirements

• Previous experience in hospitality or hotel management is preferred.
• Familiarity with computer processes is a plus.
• Strong customer service skills with the ability to communicate effectively with guests and staff.
• Proficient in using phone systems and basic computer software for managing reservations and financial transactions.
• Multilingual abilities are an advantage for enhancing guest relations.
• Excellent phone etiquette and interpersonal skills to create positive interactions with guests.
• Ability to work independently during hours while maintaining attention to detail in all tasks.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while ensuring the operational integrity of our hotel.

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount

Work Location: In person