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Patient Care Coordinator

Posted on Oct. 6, 2025

Charlotte, United States of America
16.0 - 18.0 USD (hourly)

Full Time

Join Ambassador Physical Therapy's (formerly Physical Therapy Center, LLC) dedicated team where you're not just an employee, but a valued teammate! As a Patient Care Coordinator, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and ensuring a smooth and efficient experience for all individuals who walk through our doors.

About Ambassador Physical Therapy

Ambassador Physical Therapy is a multi-site, evidence-based, private practice designed to deliver a dynamically different outpatient physical therapy experience. We specialize in the treatment of orthopedic and sports injuries and are recognized as a leading provider in spine care and orthopedic/sports rehabilitation. Our Mission is to be Ambassadors for Christ and our patients; bringing Hope, Health, and Healing to their lives.

Description

The Patient Care Coordinator (PCC) serves as the first point of contact for patients in our physical therapy clinics. This role is responsible for delivering exceptional customer service, managing appointment scheduling, verifying insurance, coordinating care with therapists, ensuring an organized office, and positive patient experience.

We’re looking for a positive, team-oriented person to join our close-knit clinic. The right candidate values patient compliance and understands how it supports both good health outcomes and a thriving practice. We’re a supportive team that cares deeply about our patients and each other, so we’re looking for someone who is reliable, compassionate, and professional—someone who builds trust and fits right in with our friendly, community-focused environment.

Key Responsibilities:

Patient Relations & Front Desk Operations
- Greet and check in/out patients in a friendly and professional manner.
- Answer phones, respond to patient inquiries, and manage voicemail and email communication.
- Educate patients on clinic procedures, policies, and treatment plans.

Scheduling & Coordination
- Schedule new and existing patient appointments with accuracy and efficiency.
- Manage new referrals promptly and schedule patients as soon as possible.
- Follow up on missed or canceled appointments to ensure continuity of care.

Insurance & Billing Support
- Verify insurance benefits and obtain authorizations.
- Communicate insurance coverage and payment responsibilities to patients.
- Collect co-pays, balances, and assist with billing-related questions.

Administrative Duties
- Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
- Assist with intake forms, documentation, and patient file maintenance.
- Support daily clinic operations including filing, faxing, and inventory of front office supplies.

Team Collaboration
- Work closely with physical therapists and clinical staff to coordinate care plans.
- Participate in team meetings and contribute to a culture of collaboration and respect.
- Take pride in your work and build strong, positive relationships with teammates.

Qualifications:

High school diploma or equivalent (required); Associate’s or Bachelor’s degree in healthcare or related field (preferred)
1+ year of front desk experience in a healthcare or physical therapy setting (preferred)
Proficiency in scheduling software and EMR systems.
Preferred candidates will have strong computer skills, including experience with Apple products and Google Workspace.
Strong communication, organizational, and multitasking skills
Knowledge of medical terminology and insurance verification processes
Friendly and empathetic with a strong focus on patient care—plus a knack for keeping things upbeat.

Working Conditions:

Busy clinical environment
Prolonged periods of sitting at a desk and working on a computer
Occasional lifting of office supplies or files (up to 20 lbs)

Benefits:

Paid time off
Paid sick days
Seven paid holidays
Life, Vision, and Dental Insurance
401k with company match

If you love helping others, enjoy staying busy, and want to be part of a friendly, supportive team — we’d love to meet you! Join us at Ambassador Physical Therapy and play a key role in making every patient feel welcome and cared for. Apply today and be part of a place where your energy, compassion, and reliability really matter.