Find Your Next Job
Patient Care Coordinator
Posted on Oct. 6, 2025
- Charlotte, United States of America
- 16.0 - 18.0 USD (hourly)
- Full Time
Tailor Your Resume for this Job
Join Ambassador Physical Therapy's (formerly Physical Therapy Center, LLC) dedicated team where you're not just an employee, but a valued teammate! As a Patient Care Coordinator, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and ensuring a smooth and efficient experience for all individuals who walk through our doors.
About Ambassador Physical Therapy
Ambassador Physical Therapy is a multi-site, evidence-based, private practice designed to deliver a dynamically different outpatient physical therapy experience. We specialize in the treatment of orthopedic and sports injuries and are recognized as a leading provider in spine care and orthopedic/sports rehabilitation. Our Mission is to be Ambassadors for Christ and our patients; bringing Hope, Health, and Healing to their lives.
Description
The Patient Care Coordinator (PCC) serves as the first point of contact for patients in our physical therapy clinics. This role is responsible for delivering exceptional customer service, managing appointment scheduling, verifying insurance, coordinating care with therapists, ensuring an organized office, and positive patient experience.
We’re looking for a positive, team-oriented person to join our close-knit clinic. The right candidate values patient compliance and understands how it supports both good health outcomes and a thriving practice. We’re a supportive team that cares deeply about our patients and each other, so we’re looking for someone who is reliable, compassionate, and professional—someone who builds trust and fits right in with our friendly, community-focused environment.
Key Responsibilities:
- Patient Relations & Front Desk Operations
- Greet and check in/out patients in a friendly and professional manner.
- Answer phones, respond to patient inquiries, and manage voicemail and email communication.
- Educate patients on clinic procedures, policies, and treatment plans.
- Scheduling & Coordination
- Schedule new and existing patient appointments with accuracy and efficiency.
- Manage new referrals promptly and schedule patients as soon as possible.
- Follow up on missed or canceled appointments to ensure continuity of care.
- Insurance & Billing Support
- Verify insurance benefits and obtain authorizations.
- Communicate insurance coverage and payment responsibilities to patients.
- Collect co-pays, balances, and assist with billing-related questions.
- Administrative Duties
- Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
- Assist with intake forms, documentation, and patient file maintenance.
- Support daily clinic operations including filing, faxing, and inventory of front office supplies.
- Team Collaboration
- Work closely with physical therapists and clinical staff to coordinate care plans.
- Participate in team meetings and contribute to a culture of collaboration and respect.
- Take pride in your work and build strong, positive relationships with teammates.
Qualifications:
- High school diploma or equivalent (required); Associate’s or Bachelor’s degree in healthcare or related field (preferred)
- 1+ year of front desk experience in a healthcare or physical therapy setting (preferred)
- Proficiency in scheduling software and EMR systems.
- Preferred candidates will have strong computer skills, including experience with Apple products and Google Workspace.
- Strong communication, organizational, and multitasking skills
- Knowledge of medical terminology and insurance verification processes
- Friendly and empathetic with a strong focus on patient care—plus a knack for keeping things upbeat.
Working Conditions:
- Busy clinical environment
- Prolonged periods of sitting at a desk and working on a computer
- Occasional lifting of office supplies or files (up to 20 lbs)
Benefits:
- Paid time off
- Paid sick days
- Seven paid holidays
- Life, Vision, and Dental Insurance
- 401k with company match
If you love helping others, enjoy staying busy, and want to be part of a friendly, supportive team — we’d love to meet you! Join us at Ambassador Physical Therapy and play a key role in making every patient feel welcome and cared for. Apply today and be part of a place where your energy, compassion, and reliability really matter.
Salary
$16 - $18 per hour
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Blue Mountain Dentistry
Dental Receptionist / Patient Care Coordinator
Blue Mountain Dentistry is an established family clinic in Thornbury, Ontario. We operate a highly …
Full Time | Thornbury, Canada
Apply 1 month ago
Sunray Pediatric Dentistry
Patient Care Coordinator. (Pediatric Dental). $18–20/Hr Entry Level, $20–24/Hr Experienced. M/T/Th
We’re hiring: Patient Care Coordinator (Pediatric Dental Office)Are you passionate about help…
Full Time | San diego, United States of America
Apply 2 months, 4 weeks ago
onePHG LLC
Patient Care Coordinator/Medical Front Office
SUMMARY: Assists patients and providers with coordinating of referrals, obtaining authorizations an…
Full Time | Lansing, United States of America
Apply 3 months, 1 week ago
Toronto Family Hearing
Patient Care Coordinator/Receptionist (Audiology/Hearing Aid Clinic)
About UsAt Toronto Family Hearing, we support patients across the full lifespan, from infants to ol…
Full Time | Toronto, Canada
Apply 3 months, 2 weeks ago
Stella Mental Health
Patient Care Coordinator (Newton, Ma)
About Stella Mental Health Stella is a leading provider of breakthrough treatments for trauma sympt…
Full Time | Newton, United States of America
Apply 3 months, 2 weeks ago
Richmond Breathe Free Sinus & Allergy Centers
Patient Care Coordinator
About Richmond Breathe FreeAt Richmond Breathe Free Sinus & Allergy Centers, we are on a missio…
Full Time | Glen allen, United States of America
Apply 4 months, 3 weeks ago
Flatworld Solutions Private Limited
Patient Care Coordinator
Job Title: Patient Care CoordinatorLocation: Kothanur Department:Healthcare Reports To: Operations …
Full Time | Ka, India
Apply 8 months, 2 weeks ago
Patient Care Coordinator (Physiotherapy & Rehab Clinic)
Patient Care Coordinator (Physiotherapy & Rehab Clinic)Join Our Team and Help Patients Live The…
Full Time | Maple, Canada
Apply 9 months ago