Program Director Digital Health

Full Time

40 hours/Week

M-F (8-4:30pm)

Hybrid

The Program Director of Digital Health is responsible for overseeing the strategy, program management, and implementation of digital solutions to reimagine clinical and business processes. This position will partner with organizational leaders to identify and prioritize digital transformation initiatives to improve the patient and customer experience and align with the Akron Children's Hospital culture. The Director of Digital Health will lead cross-functional teams to design and deliver digital solutions leveraging technology and automation to transform clinical and business operations.

• Develops a strategic digital transformation roadmap and leads a portfolio of digital projects to achieve greater operational efficiency, seamless patient experience, and better outcomes
• Champions organizational change to consumer-driven healthcare through digital solutions, data and analytics, and supporting processes
• Partners with clinical, technology, and administrative leaders to identify opportunities to improve outcomes through clinical and business redesign that leverage digital technologies and automation
• Analyzes current state processes, envisions future state, and leads the development of intuitive, customer-centric solutions
• Identifies solutions to enhance our digital front door and streamline communications to facilitate an end-to-end frictionless patient experience across the care continuum
• Participates in evaluation of new technologies/software/vendors that may provide opportunities for solutions or new applications necessary to accomplish goals, objectives, and strategies
• Drives teams across the organization to implement digital solutions that are easy to use, provide a seamless experience, and optimize resource utilization
• Collaborates with stakeholders to establish and monitor goals, objectives, and key performance indicators while maintaining alignment with the strategic goals and objectives for Akron Children's Hospital.
• Provides input on the digital health budget, participates in the annual budgeting process and other funding opportunities.
• Incorporates change management and organizational communication to ensure successful use and adoption of new tools and processes.

Technical Expertise

• Experience in health care operations and knowledge of digital health trends
• Experience working with all levels within an organization is required
• Experience managing, developing, coaching, and leading a team is required
• Experience with Epic or other electronic medical record preferred
• Experience with telehealth preferred
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required

Education and Experience

• Education: Bachelor's degree in related field is required; Master's degree is preferred
• Minimum 5 years supervising direct reports, managing teams, leading teams, and working with leadership and executive teams
• Years of relevant experience: 8 to 10 years preferred
• Strong communication skills – must have the ability to communicate and advocate for digital health effectively across a variety of stakeholders, including individuals who are not familiar with technology