Receptionist

Join our fabulous team at The Plaza Hotel as Receptionist.

The Receptionist is an important part of the Front Office team.

About The Plaza Hotel

Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.

Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.

Job Summary:

The receptionist is responsible for providing administrative support across the organization. This role involves welcoming guests and clients, managing front desk operations, handling phone calls, and performing various administrative tasks to ensure efficient daily operations.

Key Responsibilities:

1. Front Desk Management:

Greet and welcome visitors in a warm and friendly manner.

Answer, screen, and forward incoming phone calls.

Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

2. Administrative Support:

Receive and sort daily mail and deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Assist with scheduling and coordinating meetings and appointments.

Manage office supplies inventory and place orders when necessary.

Perform other clerical duties such as filing, photocopying, transcribing, and faxing.

3. Customer Service:

Address and resolve basic inquiries and concerns from visitors and clients.

Provide accurate information about the organization and its services.

Complete check in/out protocol

4. Communication:

Communicate with other departments to ensure smooth operations.

Update calendars and schedule meetings as needed.

About The Role

Requirements:

• The ideal candidate will possess at least 1 years’ experience as a Receptionist in a hotel setting.

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Plaza Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as Receptionist !

Required Criteria

Skills Needed

Exceptional Customer Service Skills

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed