Receptionist

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About Us

Castlecomer Discovery Park is a Social Community Enterprise and an ERCA (European Ropes Course Association) certified training body operating on a Not for Profit basis.

Set in the former grounds of the Wandesforde Estate, Castlecomer Discovery Park comprises 80 acres of stunning natural woodland and lakes and began as a community project to rejuvenate the town of Castlecomer following the closure of the coal mines in 1969.

The park opened to the public in 2007 with the launch of the Coal Mining Exhibition, Visitor Centre and Design Craft studios which are located in the former stable yard. The Park continues to evolve and welcomes over 120,000 visitors annually as it continues to actively develop a range of exciting recreational, cultural and educational activities for visitors of all ages.

These activities include:

• Two high ropes courses
• Ireland's longest zipline
• Boating activities
• Archery
• Axe throwing
• Low ropes course
• Bouncing net
• Orienteering
• Education activities

Position Overview

A receptionist at Castlecomer Discovery Park plays a crucial role in ensuring smooth operations and providing excellent customer service. The reception staff are the first point of contact for guests, and their role is critical in creating a positive and memorable experience for visitors. Strong communication, organisational skills, and a passion for outdoor activities are valuable traits in this role.

Key Responsibilities

• Provide a warm and friendly welcome to visitors, creating a positive first impression.
• Assist customers with inquiries, information, and general assistance.
• Handle phone calls, emails, and in-person queries in a professional manner.
• Manage bookings and reservations for activities and events.
• Ensure accurate and up-to-date information on availability.
• Oversee the check-in process for guests participating in activities
• Provide necessary information, such as safety guidelines and activity details.
• Share relevant information about the adventure center's offerings, including activities, facilities, and safety protocols.
• Handle payments for reservations, activities, and retail items.
• Maintain accurate records of financial transactions.
• Keep track of inventory and restock as needed.
• Support the planning and execution of events hosted by Castlecomer Discovery Park.
• Ensure the reception area is tidy, well-organized, and reflects a professional image.
• Assist with general administrative tasks, such as filing, data entry, and maintaining records.

Essential Requirements

• Aged 18 years and older
• Proficient in Microsoft Office
• Must be available Monday-Sunday
• Fluent in English speaking and writing
• Ability to perform under pressure
• Can work well as part of a team
• Friendly, confident and positive
• Excellent interpersonal skills
• Flexible and adaptable
• Hard working

Desirable Requirements

• Previous front of house experience minimum 1 year
• First Aid qualifications

Benefits

• On-site parking
• Access to outdoor adventure facilities

Closing Date For Applications: 27th March 2026

Interviews To Be Held: 3rd & 4th April 2026

Job Types: Part-time, Fixed term
Contract length: 9 months

Pay: From €14.15 per hour

Expected hours: 10 per week

Benefits:

• Company events
• Employee discount
• On-site parking
• Wellness program

Application question(s):

• The role involves working on weekends and occasional evenings, which is a key requirement for the position due to our business hours and customer demand. Are you available to work weekends and selected evening until 8pm?

Work Location: In person