Receptionist

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Job Title

Receptionist

Job Purpose

The Receptionist is responsible for providing a professional front-of-house service, ensuring visitors and clients receive a welcoming and efficient experience. The role includes administrative support, managing bookings, handling client enquiries, coordinating services for clients, and assisting with day-to-day office operations.

Key Responsibilities

• Front Desk & Client Services
• Greet and direct all visitors and guests in a professional and friendly manner.
• Respond to general enquiries from clients and visitors.
• Handle client issues including complaints, requests, and feedback, ensuring they are addressed or escalated appropriately.
• Assist clients with general information about facilities and services.

Access & Facilities Management

• Issue and manage access cards for staff and clients.
• Maintain accurate records of all access cards issued.
• Issue car parking tickets where required.
• Assist with basic Wi-Fi connectivity support when needed.

Meeting Room & Workspace Coordination

• Manage meeting room bookings and respond to booking enquiries.
• Set up new clients on the workspace booking system (meeting rooms and hot desks).
• Ensure meeting rooms are prepared and ready for client use.

Mail & Deliveries

• Receive, sort, and distribute incoming post and deliveries.
• Coordinate outgoing mail where required.

Client Events

• Assist clients with planning events, including providing ideas and preparing quotes.

Administrative & Financial Tasks

Issue invoices for:

• Access cards
• Parking tickets
• Day passes
• Meeting room bookings
• Car park usage

Chase outstanding OS and MR invoices where necessary.

• Maintain accurate administrative records related to bookings, cards, and services.

Office Facilities Support

• Maintain reception and communal areas in a professional condition.
• Perform basic maintenance tasks such as descaling the coffee machine when required.

Skills & Competencies

• Excellent customer service and communication skills
• Strong organisational and administrative abilities
• Ability to manage multiple tasks and priorities
• Professional and friendly demeanor
• Attention to detail and record keeping
• Basic troubleshooting skills (e.g., Wi-Fi support)

Experience & Qualifications

• Previous experience in a receptionist, front desk, or customer service role preferred
• Experience with booking systems and basic invoicing processes desirable
• Proficiency in standard office software and systems

Job Type: Part-time

Pay: From €14.15 per hour

Expected hours: 24 per week

Benefits:

• Bike to work scheme
• Company events

Work Location: In person