Receptionist/Admin Assistant

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Description:
Maximum Term Cover Part Time Opportunity, Thu & Fri 8:30am – 5:00pm (additional hours available as required) Ending 09/10/2026
Be the first point of contact for a growing mental health and disability services NFP
Varied role across reception and other administrative duties. On-site parking and safe work environment

About You
Are you helpful, considerate to others and love to provide a great experience through every interaction? Are you organised and conscious of health & safety in the workplace? Do you enjoy variety and contributing to a team environment? If so, this could be the perfect role for you.

In addition, you will have:
Proficiency in Microsoft Office / 365 (Word, Excel, Outlook, SharePoint) and customer management systems
The ability to effectively and quickly build rapport with people
An approach of flexibility, patience, empathy, initiative and emotional resilience
Excellent written and communication skills
Sound judgement and maintaining confidentiality of information
Prior experience working in mental health/disability is advantageous

It is a requirement of this position to meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s license.

About the Role

The role will be onsite and located at Ermha365’s Estate One office in Dandenong South. This role functions as receptionist to our Head Office and administration support to the assets, facilities and fleet team.

The Receptionist/Admin Assistant will be the first point of contact for all incoming telephone calls from stakeholders, potential service users, current participants, their carers and families, therefore the focus of the role will be, to provide high quality, efficient and effective reception services to all telephone callers, visitors and staff. The role will also be required to undertake administrative tasks to support the efficient running of client service delivery and corporate administration in the South East Region.

The role entails:
Working on reception - answering calls, responding to emails, welcoming guests on-site
Supporting Fleet & Facility’s management process & assets
Adhering to OH&S safe worksite plan, supporting risk management and distribution of PPE
Mailouts, printing, filing, updating information and ID cards
Staff compliance administration
Developing professional relationships with staff, external stakeholders and our clients
Use of a variety of systems and navigating multiple platforms

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. As mentioned, will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

What we can offer you
At ermha365, we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

As an employee you will be offered:
Support as needed utilising our 24/7 Employee Assistance Program
Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing
Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
A supportive team environment that is engaging and inspiring
A competitive total package – SCHADS award with financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of retailers in Australia

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.