Reservation Executive

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We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures

• Minimum of 2 years of experience in a similar role within the hospitality industry
• Proficiency in reservation management systems, preferably Opera or similar platforms
• Strong interpersonal and problem-solving skills with a customer-centric approach
• Excellent communication abilities in English, both verbal and written (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment
• Solid understanding of hospitality industry trends and best practices
• Proven track record of meeting or exceeding booking targets and revenue goals
• Ability to multitask and prioritize effectively while maintaining accuracy
• Strong organizational skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays as required
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred