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Reservations Assistant
Posted on July 8, 2025
- Dublin 3, Ireland
- 0 - 0 USD (yearly)
- Full Time
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Job Title: Reservations Assistant
Location: Moxy Dublin Docklands, Dublin, Ireland
Department: Front Office / Reservations
Reports To: Reservations Manager / Front Office Manager
Employment Type: Full-time
About Moxy Dublin Docklands
At Moxy, we don’t do ordinary. We’re bold, spirited, and always on. Located in the vibrant Docklands area of Dublin, Moxy Dublin Docklands offers a playful hotel experience for fun-hunters who want style and comfort without the fuss. We’re part of the Marriott family, but we do things differently—with personality, creativity, and a social vibe that’s unmistakably Moxy.
Position Summary
We are looking for a lively and detail-focused Reservations Assistant to join our dynamic team. You will be the first point of contact for guests booking their stay, helping to create a seamless and energetic start to their Moxy experience. Your mission? Keep things organised, provide outstanding service, and help us fill the house with happy guests.
Key Responsibilities
- Handle guest reservations via phone, email, and online systems with accuracy and enthusiasm.
- Ensure all bookings are entered correctly in the PMS (Property Management System).
- Respond to guest inquiries, special requests, and group reservations in a timely and friendly manner.
- Monitor availability and work closely with the front office and revenue teams to optimise occupancy and rates.
- Liaise with group bookings.
- Assist with reporting, data entry, and auditing of reservations to ensure accuracy and compliance.
- Liaise with third-party booking platforms to resolve discrepancies.
- Promote hotel services and upsell room types or packages where appropriate.
- Be an ambassador of the Moxy brand—energetic, approachable, and always guest-focused.
What We’re Looking For
- Previous experience in a hotel reservations or front office role preferred.
- Familiarity with Opera V5, MARSHA, or similar PMS systems is a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- Ability to multitask in a fast-paced environment.
- A proactive, can-do attitude with a flair for problem-solving.
- Flexibility to work weekends and bank holidays if required.
Job Type: Full-time
Application question(s):
- Do you have experience with Marriott from a previous role?
- What reservations systems have you used in previous roles?
Work Location: In person
Reference ID: 202502
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