Reservations Assistant

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Job Title: Reservations Assistant

Location: Moxy Dublin Docklands, Dublin, Ireland

Department: Front Office / Reservations

Reports To: Reservations Manager / Front Office Manager

Employment Type: Full-time

About Moxy Dublin Docklands

At Moxy, we don’t do ordinary. We’re bold, spirited, and always on. Located in the vibrant Docklands area of Dublin, Moxy Dublin Docklands offers a playful hotel experience for fun-hunters who want style and comfort without the fuss. We’re part of the Marriott family, but we do things differently—with personality, creativity, and a social vibe that’s unmistakably Moxy.

Position Summary

We are looking for a lively and detail-focused Reservations Assistant to join our dynamic team. You will be the first point of contact for guests booking their stay, helping to create a seamless and energetic start to their Moxy experience. Your mission? Keep things organised, provide outstanding service, and help us fill the house with happy guests.

Key Responsibilities

• Handle guest reservations via phone, email, and online systems with accuracy and enthusiasm.
• Ensure all bookings are entered correctly in the PMS (Property Management System).
• Respond to guest inquiries, special requests, and group reservations in a timely and friendly manner.
• Monitor availability and work closely with the front office and revenue teams to optimise occupancy and rates.
• Liaise with group bookings.
• Assist with reporting, data entry, and auditing of reservations to ensure accuracy and compliance.
• Liaise with third-party booking platforms to resolve discrepancies.
• Promote hotel services and upsell room types or packages where appropriate.
• Be an ambassador of the Moxy brand—energetic, approachable, and always guest-focused.

What We’re Looking For

• Previous experience in a hotel reservations or front office role preferred.
• Familiarity with Opera V5, MARSHA, or similar PMS systems is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to multitask in a fast-paced environment.
• A proactive, can-do attitude with a flair for problem-solving.
• Flexibility to work weekends and bank holidays if required.

Job Type: Full-time

Application question(s):

• Do you have experience with Marriott from a previous role?
• What reservations systems have you used in previous roles?

Work Location: In person

Reference ID: 202502