Find Your Next Job

Retail Customer Service

Posted on July 23, 2025

  • Full Time

Retail Customer Service

Apply to 500+ LinkedIn Jobs Automatically


Company Description


Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.


Job Description


Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

What you will do

  • Deliver outstanding customer service.
  • Always urging safer gambling.
  • Take bets on a wide range of sports and events.
  • Process customer transactions including cash handling.
  • Help demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.


Qualifications

  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service!
  • Do you enjoy building strong relationships and can you communicate effectively?
  • Self-motivated and proactive.
  • Are you happy to work alone or as part of team?
  • Ability to deal with challenging situations in a calm and professional manner.

Additional Information


At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

#LI-DNI

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.


Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


Homesavers Homesavers

Retail Store Supervisor-Limerick

Job ID: 0005Job Type: Part timeWe are currently recruiting for a Retail Store Supervisor to join th…

Part Time | Limerick, Ireland

Apply 1 hour, 17 minutes ago

Homefocus at Hickeys Homefocus at Hickeys

Full Time Curtain & Blind Fitter- Leinster Area

At Home Focus at Hickeys we are dedicated to offering customers a great choice in fabric and home f…

Full Time | Dublin, Ireland

Apply 1 hour, 17 minutes ago

Maserati of Edmonton Maserati of Edmonton

Parts Counter Associate

Job SummaryWe are seeking a dedicated and motivated Parts Person to join our team. The ideal candid…

Full Time | Fort saskatchewan, Canada

Apply 1 hour, 20 minutes ago

Prairie Mobile Communications Prairie Mobile Communications

Wireless Store Manager

Are you ready for your next exciting career opportunity?We are growing and looking to build a team …

Full Time | Regina, Canada

Apply 1 hour, 20 minutes ago

ENLINE ENTERPRISES ENLINE ENTERPRISES

Retail Sales Executive

We are looking for a Young Sales Executive with good team handling skills to provide excellent cust…

Full Time | Angamali, India

Apply 1 hour, 20 minutes ago

Orikan Orikan

Team Leader - Call Centre

Introduction: About Orikan Orikan is a world-class provider of a complete range of parking technol…

Full Time | South wharf, Australia

Apply 1 hour, 22 minutes ago

Cover-More Group Cover-More Group

Governance And Assurance Lead - Travel Insurance

Description: About Zurich Cover-More Zurich Cover-More is one of the world’s largest travel insuran…

Contract | Brisbane, Australia

Apply 1 hour, 22 minutes ago

ZEDER ZEDER

Automotive Parts Interpreter / Service Advisor

Introduction: Be the Face of Our Brand! Are you a confident and friendly individual who thrives in…

Full Time | Capalaba, Australia

Apply 1 hour, 22 minutes ago