Retail Manager

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About Us

Sushi Hub Town Hall is part of the well-established Sushi Hub network, which operates stores across Australia. We are committed to providing our customers with fresh, high-quality sushi and Japanese-style food, together with efficient and friendly customer service.

We are currently seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our busy Penrith store. This is a full-time, ongoing position suited to a hands-on retail professional with strong leadership, customer service and operational management skills.

Key Responsibilities

The successful candidate will be responsible for:

• Overseeing the daily operations of the store and ensuring that it is clean, well-presented and compliant with Sushi Hub brand requirements and food safety standards;
• Recruiting, training, rostering, supervising and managing kitchen and front-of-house employees across the store’s extended trading hours;
• Monitoring staff performance, providing feedback and identifying training and development needs;
• Monitoring inventory levels, placing stock orders and managing wastage to maintain product quality and freshness while controlling operational costs;
• Leading the team to deliver consistent, high-quality customer service and resolving customer enquiries and complaints promptly and professionally;
• Ensuring compliance with food safety, hygiene, work health and safety and other relevant regulatory requirements, including undertaking regular store inspections;
• Preparing and managing the store’s operational budget, monitoring expenditure and implementing appropriate cost-control measures;
• Overseeing cash-handling procedures and reconciling daily sales transactions;
• Implementing local pricing, promotional and merchandising initiatives to increase sales and profitability;
• Analysing sales, staffing, inventory and wastage data;
• Preparing regular reports on store performance and providing operational recommendations to the Director; and
• Identifying and implementing opportunities to improve customer satisfaction, sales performance and operational efficiency.

Position Requirements

To be considered for this position, applicants must have:

· Completion of a Diploma-level qualification or higher;

· At least one year of relevant experience in a similar retail management or store management role within the fast-food, food retail or hospitality industry;

· Sound knowledge of Japanese cuisine, sushi products, food handling and food safety standards；

· Strong leadership, communication and staff management skills;

· Sound organisational and operational management skills, including stock and cost control; and

· A reliable and motivated approach, with the ability to work effectively in a fast-paced environment and across a rotating roster when required.

What We Offer

• A competitive annual salary of $80,000 plus superannuation;
• A full-time, ongoing position of 38 hours per week;
• The opportunity to manage a busy store within an established Australian food retail network; and
• A supportive and team-focused working environment.

If you meet the above requirements and are interested in joining Sushi Hub, please submit your resume and a brief cover letter outlining your relevant qualifications, experience and suitability for the position.

Pay: $80,000.00 per year

Work Location: In person