Retail Manager

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RETAIL MANAGER

Business: D & S FOODS PTY LTD trading as Amalfi Pizza & Pasta Tamworth
Location: South Tamworth NSW 2340
Employment Type: Full-time, Ongoing
Salary: AUD $75,000 – $85,000 per annum plus superannuation

About the Business

D & S FOODS PTY LTD trading as Amalfi Pizza & Pasta Tamworth operates within the restaurant, takeaway and food retail industry, offering a range of pizzas, pasta dishes, beverages and associated food products to customers in South Tamworth and surrounding areas.

The business focuses on providing quality food products, efficient customer service and consistent operational standards. Its operations require effective management of inventory, purchasing, sales, staffing, customer demand and operational costs.

Position Overview

The Retail Manager will be responsible for planning, organising and controlling the daily retail operations of Amalfi Pizza & Pasta Tamworth.

The position involves managing product mix, stock levels, purchasing, pricing, promotional activities, customer service, budgeting, financial records and employee supervision while ensuring compliance with workplace health and safety requirements.

Key Responsibilities

Store Operations & Stock Management

• Plan, organise and manage daily retail operations to ensure efficient service delivery.
• Determine appropriate product mix, stock levels and customer service standards.
• Monitor customer demand, sales trends and inventory requirements.
• Coordinate purchasing, stock replenishment and supplier deliveries.
• Liaise with suppliers regarding product quality, pricing and availability.
• Maintain inventory records, conduct stocktakes and minimise wastage.
• Monitor stock rotation, storage conditions and product availability.
• Coordinate in-store, takeaway and applicable online ordering operations.
• Monitor operational performance and implement improvements where required.

Purchasing, Pricing & Marketing

• Develop and implement purchasing procedures aligned with business requirements.
• Review supplier costs, stock usage and sales volumes to support purchasing decisions.
• Monitor product pricing and implement approved pricing strategies.
• Plan and coordinate marketing campaigns, promotional offers and advertising activities.
• Analyse customer purchasing patterns and identify opportunities to improve sales.
• Evaluate promotional performance and recommend improvements.

Sales & Customer Service

• Oversee the sale of pizzas, pasta dishes, beverages and related products.
• Establish and maintain appropriate customer service standards.
• Provide customers with information regarding products, promotions and services.
• Monitor order accuracy, service times and customer satisfaction.
• Respond to customer enquiries, complaints and feedback professionally.
• Supervise employees to ensure consistent customer service and sales standards.
• Identify opportunities to improve customer experience and encourage repeat business.

Financial Management & Budgeting

• Maintain accurate records of sales, purchases, stock, expenses and financial transactions.
• Prepare and monitor operational budgets and expenditure.
• Monitor revenue, labour costs, inventory expenses and product wastage.
• Review financial and operational performance against business targets.
• Oversee cash handling, point-of-sale procedures and transaction accuracy.
• Investigate financial or stock discrepancies and implement corrective measures.
• Prepare sales, stock, labour and operational reports.
• Identify opportunities to reduce costs and improve profitability.

Staff Management & Supervision

• Manage employee selection, induction, training, rostering and supervision.
• Determine staffing requirements according to customer demand and trading periods.
• Prepare staff rosters and allocate duties to maintain operational efficiency.
• Train employees in customer service, sales procedures, stock handling and workplace practices.
• Monitor employee performance and provide guidance and feedback.
• Coordinate workflow between customer service, order processing and food preparation teams.
• Address staffing and operational issues promptly.
• Maintain a productive, professional and customer-focused workplace.

Workplace Health & Safety

• Ensure compliance with applicable workplace health and safety requirements.
• Maintain a safe, clean and organised working environment.
• Monitor food handling, hygiene, storage and cleanliness standards.
• Identify workplace hazards and implement preventive measures.
• Ensure employees follow safe work procedures and company policies.
• Maintain appropriate safety records and coordinate incident reporting.
• Ensure equipment, storage and customer areas are maintained safely.

Skills & Experience

Applicants should demonstrate:

• Relevant experience in retail management, takeaway food retail or quick-service restaurant operations.
• Strong knowledge of stock control, purchasing, pricing, sales and customer service.
• Experience in budgeting, financial recordkeeping and cost management.
• Ability to recruit, train, roster and supervise employees.
• Understanding of inventory management, stock rotation and wastage control.
• Strong commercial awareness and ability to monitor business performance.
• Excellent leadership, communication, organisational and problem-solving skills.
• Ability to manage competing priorities in a fast-paced food retail environment.
• Understanding of workplace health and safety and food hygiene requirements.

Qualifications

• An AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Business, Management or a related field; or
• At least three years of relevant experience may substitute for the formal qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Work Environment

The Retail Manager will undertake a hands-on management role, overseeing daily retail operations, inventory, purchasing, sales, financial performance, employee supervision and customer service.

The successful candidate must effectively coordinate staff, maintain product availability, manage operational costs and ensure consistent service standards during regular and peak trading periods.

Australian Citizens and Permanent Residents are encouraged to apply, and preference will be given to suitably qualified Australian Citizens and Permanent Residents.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person