Retail Sales Assistant

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Position Overview:

The Counter Sales Staff will be responsible for providing excellent customer service at the bakery counter, ensuring smooth day-to-day sales operations, and maintaining product display and hygiene standards. The role demands a friendly attitude, attention to detail, a passion for customer interaction and food handling in addition to having high levels of integrity and discipline.

Key Responsibilities:Sales & Customer Service

• Greet customers courteously and assist them in selecting bakery and confectionery products.
• Provide product knowledge including ingredients, pricing, and promotions.
• Upsell and cross-sell items such as beverages, cakes, and speciality items.
• Accurately handle billing and cash/card/UPI transactions through POS systems.
• Interact with customers effectively and insist on billing while making every purchase.
• Maintain neat and attractive product displays at all times.
• Assist customers in selecting the correct product thus avoiding wrong selling so as to minimise sales returns and improve customer dissatisfaction.

Product Handling & Hygiene

• Ensure freshness of items displayed and check expiry or quality standards.
• Follow hygiene, food safety, and personal grooming norms as per bakery policy.
• Take necessary precautions to avoid damage and misuse of items.
• Assist in packaging and labelling baked goods, and replenish stock as required.

Operational Support

• Maintain daily computerised sales register and assist in inventory management.
• Coordinate with kitchen staff for order fulfilment and custom cake orders.
• Participate in outlet opening and closing procedures, including daily cash reconciliation.
• Report customer feedback or complaints promptly to the Supervisor/Manager.
• Adorn uniforms and accessories as advised by the management.
• Adhere to the staffing rules of the organisation and strictly follow attendance and leave norms.
• Willing to operate the software and other automation tools implemented by the organisation from time to time.
• Must be willing to travel to the Head Office or designated locations for attending meetings or to participate in training programs on prior intimation.

Qualifications & Experience:

• Minimum Qualification: Plus Two (12th standard) or equivalent.
• Prior experience (6 months – 2 years) in bakery / confectionery / retail / F&B outlet preferred.
• Freshers with good communication and customer service skills willing to serve at least two years in a retail outlet may also apply.
• Basic computer or POS billing knowledge is desirable.
• Conversant in Malayalam and basic English.

Skills & Attributes:

• Pleasant personality with good interpersonal and communication skills.
• Customer-oriented attitude with patience and attentiveness.
• Punctual, reliable, and able to work in shifts (including weekends/holidays).
• Team player with a willingness to learn bakery products and processes.

Work Environment:

• Indoor retail bakery setting with moderate standing time.
• Uniform and hygiene standards must be strictly maintained.
• Shift timings as per outlet schedule.

Job Types: Full-time, Permanent

Pay: ₹16,900.00 - ₹20,000.00 per month

Experience:

• Retail sales: 1 year (Preferred)

Language:

• Malayalam (Required)
• English (Preferred)

Location:

• Kochi, Kerala (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person