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Retail Sales Assistant
Posted on Oct. 10, 2025
- Kl, India
- 0 - 0 USD (yearly)
- Full Time
 
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Position Overview:
The Counter Sales Staff will be responsible for providing excellent customer service at the bakery counter, ensuring smooth day-to-day sales operations, and maintaining product display and hygiene standards. The role demands a friendly attitude, attention to detail, a passion for customer interaction and food handling in addition to having high levels of integrity and discipline.
Key Responsibilities:Sales & Customer Service
- Greet customers courteously and assist them in selecting bakery and confectionery products.
- Provide product knowledge including ingredients, pricing, and promotions.
- Upsell and cross-sell items such as beverages, cakes, and speciality items.
- Accurately handle billing and cash/card/UPI transactions through POS systems.
- Interact with customers effectively and insist on billing while making every purchase.
- Maintain neat and attractive product displays at all times.
- Assist customers in selecting the correct product thus avoiding wrong selling so as to minimise sales returns and improve customer dissatisfaction.
Product Handling & Hygiene
- Ensure freshness of items displayed and check expiry or quality standards.
- Follow hygiene, food safety, and personal grooming norms as per bakery policy.
- Take necessary precautions to avoid damage and misuse of items.
- Assist in packaging and labelling baked goods, and replenish stock as required.
Operational Support
- Maintain daily computerised sales register and assist in inventory management.
- Coordinate with kitchen staff for order fulfilment and custom cake orders.
- Participate in outlet opening and closing procedures, including daily cash reconciliation.
- Report customer feedback or complaints promptly to the Supervisor/Manager.
- Adorn uniforms and accessories as advised by the management.
- Adhere to the staffing rules of the organisation and strictly follow attendance and leave norms.
- Willing to operate the software and other automation tools implemented by the organisation from time to time.
- Must be willing to travel to the Head Office or designated locations for attending meetings or to participate in training programs on prior intimation.
Qualifications & Experience:
- Minimum Qualification: Plus Two (12th standard) or equivalent.
- Prior experience (6 months – 2 years) in bakery / confectionery / retail / F&B outlet preferred.
- Freshers with good communication and customer service skills willing to serve at least two years in a retail outlet may also apply.
- Basic computer or POS billing knowledge is desirable.
- Conversant in Malayalam and basic English.
Skills & Attributes:
- Pleasant personality with good interpersonal and communication skills.
- Customer-oriented attitude with patience and attentiveness.
- Punctual, reliable, and able to work in shifts (including weekends/holidays).
- Team player with a willingness to learn bakery products and processes.
Work Environment:
- Indoor retail bakery setting with moderate standing time.
- Uniform and hygiene standards must be strictly maintained.
- Shift timings as per outlet schedule.
Job Types: Full-time, Permanent
Pay: ₹16,900.00 - ₹20,000.00 per month
Experience:
- Retail sales: 1 year (Preferred)
Language:
- Malayalam (Required)
- English (Preferred)
Location:
- Kochi, Kerala (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
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