Senior Analyst - Sentiment & Reporting

Job Type

Remote Work Option

Category

Location

Job Details

We are the people behind Ireland’s electricity grid. We operate the power system with world leading levels of renewable energy integration, ensuring everyone has power when they need it. But that’s not all—we are transforming the power system for future generations.

And that’s just the beginning of our story.

We have a critical purpose: to transform the power system to enable our society to reduce carbon emissions and meet our climate change and net zero ambitions.

Be part of the transformation!

The Team

EirGrid has developed an ambitious Business Strategy to respond to the unprecedented level of change and opportunity in the electricity industry. Our Purpose is to Transform the Power System for Future Generations, and our primary goal is to collaborate with the Island’s Electricity Sector on Sustainability and Decarbonisation.

The role of the Chief Transformation and Technology Office (CTTO) is to vision, lead, transform, digitise, and deliver a transformational capability that enables Ireland’s power system and market to meet the targets for 2030 and beyond.

The Opportunity

We have a new and exciting opportunity for a Senior Analyst - Sentiment & Reporting to join our Stakeholder Engagement & Change Management team. As the Sentiment & Reporting Analyst you will sit at the heart of EirGrid’s technology transformation in a customer centric role serving the business functions of EirGrid Group.

You will work within a multidisciplinary team responsible for:

• designing and optimising tools and processes that capture feedback and sentiment, ensuring the team’s initiatives are informed by actionable insights.
• analyse customer journeys and feedback data, helping the team align strategies with business goals and improve key touchpoints.
• provide data-driven recommendations to support communications that build trust and facilitate change, ensuring messaging is informed by sentiment analysis.
• translate research findings into clear, actionable reports that help leaders and teams deliver customer-first solutions.
• use qualitative and quantitative methods to uncover trends and patterns in stakeholder feedback, supporting the team’s continuous improvement efforts.
• ensure the team and business leaders have access to clear, up-to-date insights that guide decision-making.

Aligned with EirGrid’s strategic goals, we will look to you, as Sentiment & Reporting Analyst, to drive delivery excellence by capturing and analysing stakeholder sentiment, ensuring business value through actionable insights, and enabling effective decision-making by providing robust governance and clear, data-driven reporting.

Key Responsibilities

• Enhance customer and stakeholder experience across CTTOO by bringing an internal customer perspective to service provision by designing and optimising tools that enhance customer and stakeholder experience across CTTOO.
• Collaborate across CTTOO to ensure technology solutions are user-centred and aligned.
• Utilise analytics and feedback to continuously improve internal customer engagement and communication channels.
• Support the development of the CX frameworks that support strategic objectives and improve customer journeys.
• Drive strategic communications that reflect organisational values and support change and engagement.
• Capture and analyse Net Promoter Score (NPS) data, ensuring actionable feedback is identified and the feedback loop is closed by coordinating follow-up actions with relevant teams to drive continuous improvement for our internal customers.
• Conduct advanced sentiment analysis and research using qualitative and quantitative methods to uncover trends, patterns, and actionable insights from customer and stakeholder feedback.
• Develop and maintain dashboards and reporting tools to communicate findings clearly to business leaders and stakeholders.
• Translate research insights into recommendations that drive improvements in customer experience, business processes, and technology solutions.

About You

Essential

• 4 plus years of experience within a similar role, supported by relevant qualifications in Communications, Digital Media, Technology, or Business.
• Ability to spot trends, patterns, and errors in large datasets, and translate insights into actionable recommendations.
• Skilled at working across teams to deliver customer-first solutions and drive continuous improvement.
• Excellent written and verbal communication skills, with the ability to present complex findings to diverse audiences.
• Strong familiarity with digital engagement platforms, CRM systems, and communication technologies.
• Deep understanding of CX frameworks, customer journey mapping, and stakeholder engagement strategies

Desirable

• Experience working in complex, regulated, or public sector environments (e.g., energy, utilities, infrastructure) and advantage but not a requirement
• Additional training in CX, Design Thinking, or Change Management.

Closing date for applications
02/01/2026