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Senior Conversion Rate Optimisation Manager
Posted on Nov. 5, 2025
- Dublin, Ireland
- 0 - 0 USD (yearly)
- Full Time
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We are seeking for a customer-focused and highly analytical Sr Manager Customer Experience (CX) and Conversation Rate Optimization (CRO) to join our E-commerce team. The successful candidate will oversee the entire customer journey for E-commerce prospects and customers and ensure a seamless experience across all touchpoints. You’ll have a busy diary and there’s incredible potential for growth. The key skills and experience we are looking for include:
- Define and implement E-commerce UX and CRO strategy to enhance the customer experience, drive growth in acquisition and retention and increase LTV across key markets.
- Develop and implement strategies to improve performance and conversion rates across all e-commerce touch points performance (including a website, emails, ads).
- Analyze data, customer feedback and user behavior to identify opportunities for improvement.
- Create a A/B and MVT roadmap and conduct testing to optimize E-commerce assets performance and improve conversion rates.
- Conduct customer surveys and gather insights to inform business decisions.
- Collaborate with Marketing, RnD and IT teams to ensure a seamless customer journey.
- Monitor and report on customer satisfaction metrics and KPIs
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