Find Your Next Job

Service Desk Engineer

Posted on April 18, 2025

  • Contract

Service Desk Engineer

Apply to 500+ LinkedIn Jobs Automatically


Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00PM.

OT will be paid if time-off cannot be arranged.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Type: Contract
Contract length: 12 months

Pay: $2,400.00 - $2,900.00 per month

Schedule:

  • Day shift

Work Location: In person


Apply to 500+ LinkedIn Jobs Automatically


Share with Friends!

Similar Jobs


Tierneys Office Automation Tierneys Office Automation

Helpdesk Technician Level 1

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services t…

Full Time | Ennis, Ireland

Apply 13 hours, 49 minutes ago

Centre for Computational Technologies Centre for Computational Technologies

Intern-Digital Transformation

Job Information Date Opened 07/04/2025 Industry IT Services Job Type Internship Work Experience 0-1…

Internship | Mh, India

Apply 1 day, 13 hours ago

JLL JLL

Facilities Services- Soft Service

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the f…

Full Time | Tn, India

Apply 2 days, 13 hours ago

AECOM AECOM

Lead Botanist

"Working on impactful community-shaping projects with unique and diverse challenges...That&rsq…

Part Time | Perth, Australia

Apply 3 days, 13 hours ago

AECOM AECOM

Botanist / Ecologist

"I've been with AECOM for over a decade, and when I reflect on why I stay with the company it …

Part Time | Perth, Australia

Apply 3 days, 13 hours ago

Microsoft Microsoft

Principal Program Manager- Power Cat

Microsoft is a company where passionate innovators come to collaborate, envision what can be and ta…

Full Time | Sydney, Australia

Apply 5 days, 13 hours ago

H-TECH SUPPORTS H-TECH SUPPORTS

It Support Engineer

Company DescriptionH-Tech Supports (HTS) provides modern IT and network solutions to enterprise mar…

Full Time | Limerick, Ireland

Apply 1 week ago

Centre for Computational Technologies Centre for Computational Technologies

Ai Intern

Job Information Date Opened 06/27/2025 Industry IT Services Job Type Internship City Pune City Stat…

Internship | Mh, India

Apply 1 week, 1 day ago