Service Manager

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Description:
About the role

We are on the lookout for a Trade Qualified - Service Manager to join our friendly (not to mention fun and supportive!) team.

Hydraulink is no ordinary company and this is no ordinary role.....

At heart you will have a passion for providing exceptional customer service, have an eye for detail and have strong management capabilities.

Why join Hydraulink? Check out what our team have to say about us!

• Hydraulink values employees, we are not just a number
• Great culture (family) - supportive colleagues and working environment
• National brand - better than single independents
• Good career progression, Hydraulink promotes from within

What we offer:

• Competitive Salary and Work/Life & Balance
• Vehicle and all the resources needed to perform your role.
• Career progression – don’t limit your career (because we don’t!)
• Further product training through our Hydraulink Academy
• A fun, supportive team of people

The Opportunity

This is no ordinary job…. As our Service Manager you will be the key to managing our Mobile Breakdown Services and Branch Technicians, ensuring service levels are maintained and that our customers’ expectations are met at an exciting time when we are experiencing growth.

Your key responsibilities will include:

• Driving the continued growth of our service division (e.g. breakdowns and installations)
• Managing the Cairns-based technicians
• Providing Technical support to your team and customers
• Collaborating with our Branch Manager to drive growth in the region.
• Building and maintaining relationships with our customer base.
• Researching and buying in product locally when necessary

The Person

If you’re someone with a background in the hydraulics and you thrive on running a great team, read on.

Ideally, you will be an existing Service Manager with similar experience in a service-based industry with hydraulic hose and fittings expertise!

To succeed in this role, you will need:

• The ability to manage a small team of Technicians
• Sound computer, numeracy and literacy skills
• The ability to be able to correctly identify and make hydraulic hose assemblies
• Ability to effectively prioritise and manage rapidly changing workloads and deadlines
• Hands on approach and physically fit (some heavy lifting is involved).
• Previous experience interacting directly with customers in a mechanical environment would be beneficial

The Company

At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific.

We have driven that service reach on a unique blend of company branches, owner-operator/franchisees and distributors. Hydraulinks combined knowledge base can assist with anything from breakdowns to lubrication systems; full installations to fire suppression systems.

We are building on over 75 years of success, and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in.

Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process.

Check us out at www.hydraulink.com