Find Your Next Job
Technical Support Engineer
Posted on May 16, 2025
- Pasir Panjang, Singapore
- 0 - 0 USD (yearly)
- Full Time

Tailor Your Resume for this Job
Samsung Electronics Southeast Asia & Oceania, a subsidiary of Samsung Electronics Co., Ltd., is a leading technology company that has consistently pushed the boundaries of innovation. With a strong presence in the air conditioning industry, Samsung's climate systems are renowned for their revolutionary designs and advanced performance. Our Singapore-based regional headquarters for air conditioning is dedicated to serving the Southeast Asian and Oceanian markets with excellence.
Job Description:
We are seeking a highly motivated and experienced HVAC Engineer to join our team as a Technical Support Engineer. The ideal candidate will possess strong Tech Support who is service-oriented, with strong technical skills and a passion for climate comfort.
As an AC Tech Support Expert, he will be responsible for providing technical product knowledge and support for air conditioning products and control systems for Southeast Asia & Oceania. He will provide in-depth analysis of product and installation failure, and solutions to ease such situation, instantly and systemically. In this role, he will have the opportunity to build up the communication between our Customer Service teams all over Southeast Asia & Oceania and the Technical team in our Head Quarter in South Korea.
- Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems.
- Provide technical training to our local teams and/or local trainers, “train the trainer”.
- Align the training planning with the sales objectives and new product launching.
- Develop and implement control solutions, ensuring optimal performance and reliability.
- Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
- Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
- Define and execute improvement plans to ensure our high level of product quality.
- Organise monthly quality follow-up meetings with all local service teams and headquarters.
- Focus on close collaboration with the local service teams.
- Support on request the local service teams in Southeast Asia & Oceania in their operational activities, including providing guidance on installations or on-site technical support.
- Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.
- A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred
- Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
- Be able to improve established processes based on requests from the field.
- Someone who is used to working within complex matrix and international environments.
- Be able to take responsibility for his actions and knows how to enthuse his local countries team colleagues.
- A qualified candidate demonstrates strong leadership skills with an ability to support all stakeholders.
- Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
- As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.
- A good knowledge (speaking and writing) of the English language is mandatory, and preferably any additional Asian language.
- Frequently travel within Southeast Asia & Oceania (20% to 30%).
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Stryker
Senior Engineer, Manufacturing
Work Flexibility: Onsite Senior Manufacturing Engineer Tullagreen, Carrigtwohill, Cork Initial 23 M…
Full Time | Cork, Ireland
Apply 20 hours, 54 minutes ago
Tim Kelly Mechanical & Electrical Group
Bim Coordinator
About Tim Kelly GroupTim Kelly Group is one of Ireland’s leading Mechanical and Electrical Co…
Full Time | Parkmore, Ireland
Apply 20 hours, 55 minutes ago
Virtuos Games
Senior Tools Engineer
PLAY, GROW and WIN To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest…
Full Time | Dublin, Ireland
Apply 20 hours, 55 minutes ago
Kantar
Senior Ai Software Engineer
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and sh…
Full Time | København, Denmark
Apply 20 hours, 57 minutes ago
Kantar
Data Scientist
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and sh…
Full Time | København, Denmark
Apply 20 hours, 57 minutes ago
Hewlett Packard Enterprise | HPE
Ilo Core Interface Expert
iLO Core Interface Expert This role has been designed as ‘’Onsite’ with an expec…
Full Time | Ka, India
Apply 20 hours, 58 minutes ago
Fulkrum
Qc Coordinator
Fulkrum is a global leader in inspection, expediting, auditing, and technical staffing services, de…
Full Time | Mh, India
Apply 20 hours, 58 minutes ago
Lendlease
Digital Engineering Manager
About the Role: With a national delivery capability, Lendlease Construction provides innovative and…
Full Time | Melbourne city centre, Australia
Apply 20 hours, 59 minutes ago