Technical Writer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

At ASEM, we are looking for a motivated and results-oriented Technical Writer to join our team in Verona’s office. The purpose of the position is to create user guides, instruction manuals, online training materials, new features documents and how-to guides.

Something about ASEM

Founded in 1979, ASEM has actively participated in the evolution of digital information technologies and today we operate in the markets of Industrial Automation, Test, Measurement with a complete range of industrial PCs and monitors and a complete range of HMI, control, remote assistance, and Industrial IoT gateways, characterized by our own hardware, firmware, software, mechanical and system design capability.

Since 2020 we have been part of the American multinational group Rockwell Automation, a leading player operating in the industrial automation sector with headquarters in Milwaukee, Wisconsin (USA).

What will you be doing?

• Development, production, and delivery of information products as part of our software applications;
• Conducts interviews with various users and technical staff to gather data for documentation;
• Maintain, and upgrade information for users;
• Revise current information for users for existing products and create information for users for new products;
• Translates technical information into web-based documents for non-technical and technical users;
• Creating and maintaining user assistance deliverables that help clients understand and make effective use of our products. Deliverables may include but are not limited to online help systems, traditional end-user manuals, administration guides, installation guides, client communications (release notes and enhancement or maintenance bulletins);
• Provide recommendations for improvement; proofread texts to identify and correct spelling, grammar, and punctuation errors;
• Identifying required user assistance content. Analyze functional specifications and support documentation and work closely with subject matter experts to identify the content required to meet user needs;
• Contribute to internal process improvements and other duties, as assigned.

Desired Qualifications

• Bachelor’s or master’s degree in Computer Engineering or equivalent;
• At least 5 years of experience in the role;
• Preferable the knowledge pf Image capturing tool, e.g., Snagit;
• Communication skills to communicate with other disciplines, such as developers, product owners or testers;
• Experience in architecting complex documents and documentation sets;
• English language;
• Preferable experience with working in an agile, cross-functional software development team;
• Proficient in using documentation templates and style guidelines to develop documentation that has a consistent visual and structural approach;
• Jira, Confluence, Dita XML;
• Ability to lead technical writing projects in support of software products;
• Experience in architecting complex documents and documentation sets;
• Experience writing and editing information for users, such as Online Help, UI Text, User Guides, Configuration Guides, Release Notes, and Functional Specifications;
• Proficient in using documentation templates and style guidelines to develop documentation that has a consistent visual and structural approach;
• Experience in a web-based content management system environment.

What we offer you
Our Benefit Package Includes

• Mindfulness and Wellness : premium access to the Calm app for you and your family members for optimal mental well-being;
• Hourly Flexibility : flexible work schedules for the perfect work-life balance;
• Agile Work : Opportunities to work in smart working mode;
• Paid Volunteering : 3 paid days per year to devote to volunteer activities, with the option to match hours with company donations;
• Employee Assistance Program : support plan for the mental well-being of our employees;
• Customized Physical Wellness : OnTrack program, so you can also challenge yourself with colleagues worldwide;
• Continuing Education : Access to a vast library of on-demand digital courses for your professional development;
• Health Insurance : supplemental health coverage with 24/7 medical care.
• Ticket restaurant: €8/day meal vouchers;
• Exclusive Discounts : concessions with locally affiliated entities;
• Incentives and Development : An economic incentive plan and opportunities for personal growth.
  
  

The announcement is addressed to both sexes (Legislative Decree No. 198/2006) and in compliance with the provisions of Article 10 of Legislative Decree No. 276/2003. Candidates are invited to read the privacy policy in accordance with Art. 13 and Art. 14 of EU Regulation 2016/679 on data protection. Aut. Min. Prot. 1131-SG of 29/11/04.

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