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Telecalling Executive

Posted on April 4, 2026

  • Wb, India
  • 0 - 0 USD (yearly)
  • Full Time

Telecalling Executive job opportunity

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FINDEL FINANCIAL SERVICES PVT. LTD

Verified

Telecalling Executive

₹16900 - ₹21400 / Monthly

Location
Barabazar, Kolkata, West Bengal
Experience Required
0 - 2 Years
Education Required
Graduation
Gender
Both
Work mode
Full time
Shift
Day Shift
Days of work
6 Days/week

Incentives

Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card

Job Description

Main Responsibility

A Phone Banking Officer handles customer calls, solves banking queries, and provides support related to accounts, cards, loans, and other banking services through phone or call center operations. This is mainly a customer support / voice process role.

🔧 Key Job Responsibilities
1️⃣ Handle Customer Calls 📞
Receive inbound customer calls
Provide information about bank products
Solve customer queries professionally
Maintain call quality and service standards
2️⃣ Customer Support
Balance and account information
Debit/Credit card issues
Net banking and mobile banking support
Complaint registration and resolution
3️⃣ Banking Service Assistance
Block lost cards
Reset passwords
Provide transaction details
Guide customers for banking services
4️⃣ Cross-Selling Banking Products
Credit cards
Loans
Insurance
New accounts or upgrades
Promote bank offers
5️⃣ System & CRM Update
Update customer details in system
Record call information
Maintain daily call reports
Follow compliance and bank policies
🧑‍💼 Work Environment
Call center or office-based 🏢
Voice process 📞
Rotational shifts (Day/Night)
Target + service-based role
Professional corporate environment
🎓 Qualification
Any Graduate / 12th Pass (some banks)
Good communication skills 🗣️
Hindi/English/Bengali communication preferred
Basic computer knowledge
Customer handling skills


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