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Telecalling Executive
Posted on April 4, 2026
- Wb, India
- 0 - 0 USD (yearly)
- Full Time
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FINDEL FINANCIAL SERVICES PVT. LTD
Verified
Telecalling Executive
₹16900 - ₹21400 / Monthly
Location
Barabazar, Kolkata, West Bengal
Experience Required
0 - 2 Years
Education Required
Graduation
Gender
Both
Work mode
Full time
Shift
Day Shift
Days of work
6 Days/week
Incentives
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
Main Responsibility
A Phone Banking Officer handles customer calls, solves banking queries, and provides support related to accounts, cards, loans, and other banking services through phone or call center operations. This is mainly a customer support / voice process role.
ð§ Key Job Responsibilities
1ï¸â£ Handle Customer Calls ð
Receive inbound customer calls
Provide information about bank products
Solve customer queries professionally
Maintain call quality and service standards
2ï¸â£ Customer Support
Balance and account information
Debit/Credit card issues
Net banking and mobile banking support
Complaint registration and resolution
3ï¸â£ Banking Service Assistance
Block lost cards
Reset passwords
Provide transaction details
Guide customers for banking services
4ï¸â£ Cross-Selling Banking Products
Credit cards
Loans
Insurance
New accounts or upgrades
Promote bank offers
5ï¸â£ System & CRM Update
Update customer details in system
Record call information
Maintain daily call reports
Follow compliance and bank policies
ð§âð¼ Work Environment
Call center or office-based ð¢
Voice process ð
Rotational shifts (Day/Night)
Target + service-based role
Professional corporate environment
ð Qualification
Any Graduate / 12th Pass (some banks)
Good communication skills ð£ï¸
Hindi/English/Bengali communication preferred
Basic computer knowledge
Customer handling skills
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