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Warranty Manager
Posted on Oct. 8, 2025
- Roswell, United States of America
- 60000.0 - 85000.0 USD (yearly)
- Full Time
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Experienced Warranty Manager - Luxury Automotive Dealership
Ferrari of Atlanta is seeking a highly experienced and detail-oriented Warranty Manager to oversee all warranty-related processes. This pivotal role ensures exceptional customer satisfaction while maintaining strict compliance with factory policies and maximizing dealership profitability. If you have a proven track record in luxury automotive warranty management and are ready to contribute to the excellence of a world-renowned brand, we invite you to apply.
Key Responsibilities
The Warranty Manager will be responsible for the entire warranty lifecycle, from claim submission to final payment reconciliation. Primary duties include:
- Claim Management: Efficiently process, monitor, and finalize all factory warranty claims for Ferrari vehicles, ensuring accuracy, proper documentation, and timely submission.
- Compliance & Audit: Maintain absolute compliance with all Ferrari manufacturer warranty policies and procedures. Prepare for and successfully navigate internal and external warranty audits.
- Process Optimization: Establish, implement, and continuously refine warranty procedures to maximize recoupment, minimize write-offs, and improve the overall efficiency of the service department.
- Customer Satisfaction: Act as a final point of contact for complex or escalated warranty-related customer inquiries, ensuring clear communication and a resolution that upholds the high standards of the Ferrari brand.
- Reporting & Analysis: Generate regular reports on warranty performance metrics, including claim submissions, pending claims, and payment trends, providing insights to the Service and Fixed Operations management team.
- Training & Support: Train and provide guidance to service advisors and technicians on proper warranty documentation and submission procedures.
- Communication: Serve as the primary liaison between the dealership and the manufacturer regarding all warranty issues, policy changes, and technical bulletins.
Qualifications
- Experience: Minimum of 3+ years of experience as a Warranty Manager, preferably within a high-end luxury or exotic automotive dealership environment.
- Expertise: Deep knowledge of automotive warranty systems, procedures, and manufacturer guidelines. Previous Ferrari-specific experience is highly desirable.
- Skills: Exceptional analytical, organizational, and problem-solving abilities. Strong proficiency in dealership management systems (DMS) and Microsoft Office Suite (Excel).
- Personal Attributes: Impeccable attention to detail, strong financial acumen, and outstanding verbal and written communication skills.
- Education: High School Diploma or equivalent required; a college degree is a plus.
Compensation and Benefits
- Salary Range: Competitive annual salary, with a target range generally falling between $60,000 and $87,000+ based on extensive experience and performance.
- Structure: Salary commensurate with experience, plus potential performance-based bonuses/incentives.
- Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and 401(k) plan.
- Work Environment: The opportunity to represent one of the world's most iconic and prestigious automotive brands in a modern and professional dealership setting.
Apply Today
To apply, please submit your detailed resume and a cover letter outlining your relevant luxury automotive warranty experience to the Ferrari of Atlanta Careers portal. Join our team and drive the standard of excellence!
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Roswell, GA 30076 (Required)
Ability to Relocate:
- Roswell, GA 30076: Relocate before starting work (Required)
Work Location: In person
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