Warranty Manager

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Experienced Warranty Manager - Luxury Automotive Dealership

Ferrari of Atlanta is seeking a highly experienced and detail-oriented Warranty Manager to oversee all warranty-related processes. This pivotal role ensures exceptional customer satisfaction while maintaining strict compliance with factory policies and maximizing dealership profitability. If you have a proven track record in luxury automotive warranty management and are ready to contribute to the excellence of a world-renowned brand, we invite you to apply.

Key Responsibilities

The Warranty Manager will be responsible for the entire warranty lifecycle, from claim submission to final payment reconciliation. Primary duties include:

• Claim Management: Efficiently process, monitor, and finalize all factory warranty claims for Ferrari vehicles, ensuring accuracy, proper documentation, and timely submission.
• Compliance & Audit: Maintain absolute compliance with all Ferrari manufacturer warranty policies and procedures. Prepare for and successfully navigate internal and external warranty audits.
• Process Optimization: Establish, implement, and continuously refine warranty procedures to maximize recoupment, minimize write-offs, and improve the overall efficiency of the service department.
• Customer Satisfaction: Act as a final point of contact for complex or escalated warranty-related customer inquiries, ensuring clear communication and a resolution that upholds the high standards of the Ferrari brand.
• Reporting & Analysis: Generate regular reports on warranty performance metrics, including claim submissions, pending claims, and payment trends, providing insights to the Service and Fixed Operations management team.
• Training & Support: Train and provide guidance to service advisors and technicians on proper warranty documentation and submission procedures.
• Communication: Serve as the primary liaison between the dealership and the manufacturer regarding all warranty issues, policy changes, and technical bulletins.

Qualifications

• Experience: Minimum of 3+ years of experience as a Warranty Manager, preferably within a high-end luxury or exotic automotive dealership environment.
• Expertise: Deep knowledge of automotive warranty systems, procedures, and manufacturer guidelines. Previous Ferrari-specific experience is highly desirable.
• Skills: Exceptional analytical, organizational, and problem-solving abilities. Strong proficiency in dealership management systems (DMS) and Microsoft Office Suite (Excel).
• Personal Attributes: Impeccable attention to detail, strong financial acumen, and outstanding verbal and written communication skills.
• Education: High School Diploma or equivalent required; a college degree is a plus.

Compensation and Benefits

• Salary Range: Competitive annual salary, with a target range generally falling between $60,000 and $87,000+ based on extensive experience and performance.
• Structure: Salary commensurate with experience, plus potential performance-based bonuses/incentives.
• Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and 401(k) plan.
• Work Environment: The opportunity to represent one of the world's most iconic and prestigious automotive brands in a modern and professional dealership setting.

Apply Today

To apply, please submit your detailed resume and a cover letter outlining your relevant luxury automotive warranty experience to the Ferrari of Atlanta Careers portal. Join our team and drive the standard of excellence!

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Roswell, GA 30076 (Required)

Ability to Relocate:

• Roswell, GA 30076: Relocate before starting work (Required)

Work Location: In person