Accommodation Assistant

Join our fabulous team at McWilliam Park Hotel as Accommodation Assistant

The Accommodation Assistant’s key purpose is to ensure that all guests of the hotel receive service of the highest standard. Each member of the Accommodation Team plays a key part in ensuring that the entire hotel is at all times safe, hygienic, efficient yet welcoming, and operating within budget. The accommodation team supports and works in partnership with all other departments, ensuring all standards and guest expectations are consistently met or exceeded.

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool and children’s pool.

Responsibilities:

• To attend daily team briefings and receive important information about the day ahead, as well as receive your daily assignment.
• To sign out any keys or equipment you receive for your shift.
• Your daily assignment may include maintaining public areas and public restrooms, in which case the public areas protocols must be strictly followed, including proper announcement of entering facilities and use of correct signage.
• Your daily assignment may include servicing stay over rooms, in which case, the stayover protocol must be strictly followed.
• Your daily assignment may include cleaning of rooms from which guests have departed, in which case the departures protocol must be strictly followed.
• Your daily assignment may include transferring linen to and from storage, in which case all laundry protocols must be strictly followed.
• Your daily assignment may include lifting, moving and carrying of linen, furniture, or equipment, in which case all manual handling and health and safety protocols must be strictly followed.
• To gather your trolley and/or needed supplies and equipment in an organised fashion.
• To double check that you have the right chemicals, equipment and personal protective equipment required for the task at hand.
• To ensure that your work areas are kept clean at all times. It is crucial that trolleys do not block corridors or cause obstructions in public areas.
• To ensure that corridors are maintained in a clear and clean manner at all times, including draping of room service trays, removal of trays and glassware, and ensuring fire exits are always kept clear.
• To continuously communicate with your manager or supervisor, to ensure guests’ needs remain priority.
• To immediately report any request or feedback from a guest to your department supervisor or department manager.
• To ensure that all lost property is handed to the department supervisor or department manager at the end of each shift.
• To re-stock your trolley at the end of shift.
• To return and sign back in any keys at the end of the shift. Keys should never leave the hotel.

About The Role

Requirements:

• Strong work ethic and customer centric mindset required
• Excellent spoken English required
• Excellent organisation and communication skills required
• Ability to learn new information required
• Resilience and capable of working under pressure a distinct advantage

Perks and Benefits of working at the McWilliam Park Hotel:

• Very competitive salary
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
• Cycle-to-work scheme

About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as Accommodation Assistant

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed