Administrative Support Assistant

Description

The City of West Allis is seeking a detail-oriented Housing Administrative Support Specialist to join the Planning & Zoning / Housing Division. This role provides administrative and program support for City housing programs, including intake assistance, data entry, records management, correspondence, and customer service, in compliance with HUD regulations.

This position plays an important role in supporting housing stability and delivering quality service to residents, landlords, and community partners. This is a part-time position, working 20 hours per week.

Interested candidates are encouraged to apply and become part of a team dedicated to serving the West Allis community.

Examples of Duties

Assist with intake, eligibility verification, and annual or interim recertifications. Prepare and process tenant and landlord correspondence, files, and notices.

Maintain accurate and confidential records in compliance with HUD regulations.

Enter and update participant data in housing software, including the MRI Happy system.

Track deadlines related to inspections, reexaminations, and lease renewals.

Respond to inquiries from applicants, tenants, landlords, service providers, and City staff.

Provide assistance to veterans and seniors with paperwork and referrals related to housing programs.

Qualifications

Associate’s Degree in Administrative Professional studies or a related field.

Two to three years of recent administrative support experience, including extensive customer service interaction in a public or private organization, or an equivalent combination of education and experience.

Demonstrated ability to accurately enter data and effectively utilize software applications to meet departmental needs.

Proficiency in Microsoft Office Suite, including Microsoft Outlook (email, calendar, and task management), Word (templates, forms, mail merge, and document review), and Excel.

Strong written communication skills, including advanced proficiency in English grammar and writing.

Experience working with individuals and groups from diverse backgrounds.