Bar Supervisor

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Job Summary:

The Top House Pub & Kitchen is seeking a dynamic and experienced Bar Supervisor who is responsible for overseeing the daily operations of the bar, ensuring that it runs efficiently and provides excellent customer service. This role involves supervising bar staff, maintaining high standards of beverage service, and ensuring that the bar operates in compliance with all regulations. The Bar Supervisor plays a key role in creating a welcoming atmosphere for guests while supporting the Bar Manager in achieving financial and operational goals.

Key Responsibilities:

Supervision of Bar Operations:

• Oversee the day-to-day operations of the bar, ensuring smooth service and a high standard of customer satisfaction.
• Supervise and coordinate the activities of bar staff, including bartenders, barbacks, and servers, ensuring they adhere to the pub’s standards.
• Manage the setup and breakdown of the bar area, ensuring cleanliness, organization, and readiness for service.
• Ensure that the bar is well-stocked with beverages, glassware, garnishes, and other supplies, placing orders as needed.

Customer Service:

• Maintain a strong presence on the bar floor, interacting with guests to ensure they have an enjoyable experience.
• Handle guest complaints or issues professionally and promptly, escalating to the Bar Manager or General Manager if necessary.
• Encourage staff to engage with guests, upsell products, and provide recommendations for drinks and food pairings.

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Staff Management and Development:

• Train new bar staff in service standards, drink preparation, and customer interaction, ensuring they are well-prepared to meet the pub’s expectations.
• Conduct regular staff meetings to communicate any changes, updates, or new promotions.
• Monitor staff performance, providing feedback, coaching, and support to help them develop their skills.
• Create staff schedules, ensuring adequate coverage during peak hours while managing labour costs.

Beverage Management:

• Ensure that all beverages are prepared to the highest standards, following recipes and presentation guidelines.
• Monitor inventory levels, conducting regular stock checks and managing waste to control costs.
• Collaborate with the Bar Manager on menu development, seasonal promotions, and special events.
• Ensure compliance with all licensing laws and health and safety regulations, including the responsible service of alcohol.

Financial Management:

• Assist the Bar Manager in managing the bar’s budget, including monitoring sales, costs, and profitability.
• Oversee cash handling procedures, ensuring accurate cashing up, secure storage of cash, and compliance with financial policies.
• Analyse sales data to identify trends, areas for improvement, and opportunities to increase revenue.

Health, Safety, and Compliance:

• Ensure that the bar adheres to all relevant health and safety regulations, including cleanliness, hygiene, and fire safety.
• Conduct regular safety audits and checks, addressing any issues promptly to maintain a safe environment for staff and guests.
• Ensure that all staff are trained in and adhere to health and safety policies, including proper food and drink handling.

Reporting and Communication:

• Provide regular reports to the Bar Manager or General Manager on bar performance, staff issues, and any operational challenges.
• Communicate effectively with kitchen staff, floor staff, and management to ensure a cohesive and efficient operation.
• Relay guest feedback and suggestions to management to improve service offerings and guest satisfaction.

Salary: Determined based on past experience.

Ability to commute/relocate

Work location: In person

The Top House Pub & Kitchen, Newtown, Annacotty, V94 N66X

Job Types: Full-time, Permanent

Pay: From €27,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• Food allowance
• On-site parking

Work Location: In person