Find Your Next Job
Claims Administrator
Posted on Oct. 8, 2025
- Thurles, Ireland
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Campion Insurance now part of PIB Group is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages. We also provide a full range of health, life, pension, investment and mortgage products.
Provide fast, accurate administrative support to the claims function, focused on Household, Private Motor, and Light Commercial Vehicle claims. Ensure prompt call handling, accurate FNOL capture, correct allocation, and precise set-up and maintenance of claims on the Relay system, alongside diligent management of post and shared inboxes.
Key Responsibilities (Personal Lines Focus)
- Answer inbound calls; capture FNOL details for household, private motor, and LCV claims; reassure and guide customers; escalate urgent incidents.
- Set up claims on Relay accurately:
- Policyholder and policy details
- Loss details (date/time; location; cause/peril; circumstances; damage/injury; third parties).
- Motor specifics (vehicle details; driver; licence; NCB; Garda reference if applicable; third-party details; injuries).
- Property specifics (risk address; cause of loss; emergency works; suppliers instructed).
- Generate acknowledgements, letters, and required documentation.
- Manage daily post and shared mailboxes: open/scan/index/date-stamp; correctly tag to policy/claim in Relay; distribute and track urgent items.
- Maintain complete, well-labelled electronic files in Relay; upload evidence (photos, estimates, invoices, reports) and keep notes/audit trails up to date.
- Issue standard correspondence (acknowledgements; information requests; appointment confirmations; supplier instructions) using approved templates.
- Liaise with clients, insurers, repairers, assessors/loss adjusters, and recovery partners; chase outstanding information; record outcomes.
- Follow internal procedures and Irish regulatory requirements (e.g., Central Bank of Ireland Consumer Protection Code); meet service levels.
- Contribute ideas to improve templates, workflows, and Relay data quality.
Skills and Experience
- Prior administration experience; personal lines insurance or claims exposure advantageous.
- Confident telephone manner; empathetic customer service.
- High accuracy in data entry; diligent documentation and file management.
- Strong organisation; able to prioritise peak volumes and meet SLAs.
- Proficient in Microsoft 365 (Outlook; Word; Excel; Teams).
- Clear written and verbal communication.
Qualifications
- Leaving Certificate or equivalent required; APA/CIP (or working towards) beneficial.
Competencies
- Customer focus and professionalism
- Teamwork and collaboration
- Problem solving and initiative
- Accountability and integrity
- Resilience under time pressure
- Process discipline and continuous improvement
Systems and Tools
- Relay claims management system
- Microsoft 365 (Outlook; Word; Excel; Teams)
- Telephony; scanning and indexing tools
- Working Arrangements
- Standard business hours with flexibility during surge events (e.g., weather incidents or motor peaks).
- Hybrid/onsite per business needs.
#HP
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Believe
Right & Catalog Protection - Administrator
Company Description Believe is a global artist development company. We empower local artists, label…
Full Time | Mh, India
Apply 1 day, 10 hours ago
Hatch
Site Contract Administrator
Requisition ID: 96562 Job Category: Procurement Location: Mississauga, ON, Canada Join a company th…
Contract | Mississauga, Canada
Apply 2 weeks, 5 days ago
Bamara
Claims And Compliance Admin
Introduction: Are you a detail-orientated administrator with a passion for compliance and process i…
Full Time | Newcastle, Australia
Apply 3 weeks, 5 days ago
CalgaryPerio (Calgary Implants & Periodontics)
Dental Administrator
Calgary Perio is looking for a hardworking, detail oriented and friendly Dental Administrator to jo…
Full Time | Calgary, Canada
Apply 3 weeks, 6 days ago
The Happy Snapper Inc.
Human Resources Manager
Caldwell First Nation14 Orange Street, Leamington, Ontario N8H 1P5 Phone: 519-322-1766 | Fax: 519-3…
Full Time | Leamington, Canada
Apply 1 month, 1 week ago
Morningside Dental
Administrator/Team Leader
Full time Dental Administrator:- Greet and welcome patients and visitors in a friendly and professi…
Full Time | Whitby, Canada
Apply 1 month, 2 weeks ago
Carquest Auto Parts
Customer Service Administrator
Are you looking for an opportunity to incorporate your passion for cars and your passion for provid…
Full Time | Bolton, Canada
Apply 1 month, 2 weeks ago
Newbury Dental
Dental Administrator
Job OverviewWe are seeking a dedicated and organized Dental Receptionist to join our dental practic…
Full Time | Edmonton, Canada
Apply 1 month, 3 weeks ago