Client Services Officer

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Client Services Officer

About the Role:

We are seeking an experienced Client Services Officer to join our team at North Metro Community Alcohol and Drug Service (NMCADS), Joondalup.

This position will provide administrative support to the NMCADS team. The Client Services Officer will also be the first point of contact for consumers, staff, and stakeholders, whilst also completing tasks related to consumer records, reception, and switchboard areas, ensuring an efficient and effective clinical support service.

This is a full-time position working 76 hours per fortnight. Level 2/3 $79,917-$90,594 per annum

Our Organisation

Cyrenian House is a leading not-for-profit non-government organisation that has been operating within the alcohol and other drug (AOD) treatment sector since 1981. Cyrenian House provides a wide range of high-quality treatment services that make a positive and meaningful difference in the lives of people affected by alcohol and other drugs.

To be appointed / successful in this role, you will require the following key qualifications, skills, and experience:

• Previous experience working in a human services office environment.
• A welcoming, person-focused manner.
• Strong interpersonal skills, including telephone and face-to-face interactions.
• Effective organisational skills, particularly in regard to managing filing systems, appointment management, and administrative resources management.
• Proven ability to work to deadlines and under pressure.
• Sound written communication skills, particularly in regard to minute-taking.
• The ability to work under direction and to use initiative where appropriate.
• Strong computer skills, including Word, Excel, and Outlook.

Desirable Experience:

• Previous experience using MasterCare will be highly regarded.

• Previous experience working with people affected by alcohol and other drugs.

What we offer you:

• • Above award rates of pay and generous salary packaging options available.
• 12 days Personal Leave PLUS two additional days per annum – “My Day” leave
• Annual training allowance.
• Professional team. Rewarding team culture with flexible working conditions.
• Unique opportunity to work in an organisation passionate about making a difference in the lives of those affected by alcohol & other drugs.
• Comprehensive orientation and induction.

If this sounds like the role for you, please forward your application via the Seek website. Your application should include:

• • Current resume, including two referees.
• • Cover letter detailing your suitability for the role.

Applications for this position will close on or before 9am, Friday, 3rd July 2026.

Please refer to the employment section on our website to download a full copy of the JDF: www.cyrenianhouse.com

For further information, please contact Michelle Russell at Michelle.Russell@mhc.wa.gov.au

Cyrenian House is committed to Reconciliation and Closing the Gap. Aboriginal and Torres Strait Islander people are encouraged to apply.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other “similar” vacancies throughout Cyrenian House. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of six (6) months.

Cyrenian House is a smoke-free organisation.