Client Services Officer

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Introduction:
About Family Planning Australia

Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. We are an independent not-for-profit organisation, with the aim to advance lifelong sexual and reproductive health and rights. We offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Our Values

Family Planning Australia is a pro-choice organisation
All staff must fully support the FPA - Values

Benefits

• Access to salary packaging ($15,900pa) plus meal/entertainment ($2,650pa) increasing your fortnightly take home pay
• Modern offices and clinical facilities
• Access to paid leave entitlements including annual leave, personal/careers leave, parental leave, study leave
• Learning and Development opportunities

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Description:
About you

We are seeking the right candidate who is more than just a point of contact, but is the enthusiastic, calm and empathetic person of our client experience. With a proactive mindset and an eye for detail, you possess the ability to manage competing priorities without compromising on the quality of service. You are a natural communicator, with the ability to build rapport quickly while working with with a diverse range of people. Ideally you are someone who thrives in a collaborative team environment and is committed to continuous improvement and growth.

About the role

• Permanent part time (1 day per week)
• Friday | 8:30am - 5:00pm

The Client Services Officer plays an important role in supporting the operation of Family Planning Australia (FPA) clinics. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre. The position is part of a multidisciplinary team.

Are you ready to join our team - Next steps

For detailed information about responsibilities and selection criteria, please see the attached position description

If you are interested, click the apply button and submit your current resume and a cover letter. If you have any questions about this opportunity, please reach out to Kristy on kristys@fpnsw.org.au for more details.

Please submit your current resume and a cover letter addressing the selection criteria listed in the position description.
We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.

FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

Skills and Experiences:
Selection Criteria
Essential (including qualifications)

• Relevant certificate level qualifications in business administration or similar
• Minimum 2 years previous experience in an administration, reception or call centre role
• High level computer skills including word processing, spreadsheets and data entry
• High level interpersonal and communication skills
• Proven ability to handle high volume of telephone calls
• Demonstrated ability to work effectively as part of a multidisciplinary team
• Exceptional customer service skills
• Ability to manage competing demands and prioritise appropriately
• Must have Australian working rights

Desirable

Previous experience in a healthcare environment, including use of electronic medical record systems and client billing

• Previous experience in basic financial systems

Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQ people and/or culturally and linguistically diverse people

Other requirements

A Criminal Record Check and Working with Children Check are required prior to commencement

• Immunisation / vaccination requirements apply