Customer Service Administrator

• You’ll be the frontline of our customer experience
• Mars New Zealand is home to some of the world’s most loved brands – MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, and more.
• Permanent, full-time position with the flexibility of hybrid working.

We’re looking for a detail-oriented and energetic Customer Service Administrator to join our team in Ellerslie, Auckland.

If you're passionate about delivering exceptional service and enjoy solving problems, this is your opportunity to thrive in a dynamic, purpose-led business.

Why this role?

You’ll be the frontline of our customer experience—responding to consumer enquiries and complaints with care and accuracy.

Your work will help ensure every claim is processed seamlessly and every customer feels valued. It’s a key role in maintaining our reputation for world-class service.

What we’re looking for:

• Experience in customer service or supply chain roles
• Strong attention to detail with a professional and solution-focused mindset
• Excellent written and verbal communication skills
• Ability to juggle tasks and resolve issues with confidence and care

What you’ll be doing:

• Respond to enquiries and complaints via phone and email, ensuring a positive and timely resolution
• Process customer claims accurately and within agreed timelines
• Collaborate with internal teams (Sales, AR/AP, logistics) and external partners (freight, warehousing) to resolve issues
• Support promotional and pricing claim resolutions
• Maintain strong knowledge of systems and processes to work efficiently
• Build strong relationships with internal and external stakeholders through responsive service
• Provide back-up support to Customer Replenishment Planners (with potential site training)
• Contribute to a safe, compliant, and high-quality work environment
• Attend meetings and generate periodic reporting when required

Why join us?

At Mars, we put quality first and people at the heart of everything we do. You’ll be part of a supportive team, in a global company known for its values, learning opportunities, and commitment to making the world a better place—for pets, people, and the planet.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Internal applicants: This role is a B3 opportunity, please ensure that you discuss your application with your line manager prior to applying including obtaining their endorsement.

Applications close: Sunday 18th of May, 2025

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.