Customer Service Advisor

Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island!!!

Capita Ireland is excited to welcome new Customer Service Advisors to our growing team! What You'll Do

Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time. Your Schedule Flexible shifts across Monday to Saturday (40 hours per week)

Working hours between 8:00 AM and 8:00 PM (Rotational):
08:00 – 16:30
09:00 - 17:30
10:00 - 18:30
11:30 - 20:00 Start: 27 April 2026

Job title:

Customer Service Advisor

Job Description:

What’s in it for you?

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• € 29 432,00 per annum
• 22 days holidays plus the opportunity to purchase additional leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• Eyecare vouchers for eye examinations and funds towards glasses if required.
• Capita pension scheme
• Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What you’ll be doing:

• Handle a high volumes of customer queries telephonically, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for:

• Previous experience working in a customer service role.
• High levels of attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Excellent organisational skills
• The ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and clear levels of communication.
• Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
Displaying proactive attributes and career aspirations.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application and complete our screening process so that we can find out more about you.

#jobs

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent