Customer Service Executive

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Job description

Weirs pride themselves on being a renowned family run business, with fourth and fifth generation family members currently working at Weirs. Having been passed down through successive generations, each have made their own amendments and adjustments to suit the needs of present customers.

Weir & Sons of the 21st century is a business which combines the talents of vibrant staff with the tradition of quality and service of days gone past. We pride ourselves on maintaining a wide diversity of luxury goods, catering for all budgets and tastes, with designs of the highest quality from leading manufacturers around the world.

Weir and Sons is home to a wide range of departments which boast handpicked first-class staff, with quality customer service skills and expert knowledge in their sector. All Weir & Sons employees are trained to the highest standard.

Weir and Sons is searching for an Aftersales Assistant within our Customer Service Department in our Grafton Street store.

The successful candidate working as part of our dedicated After Sales department will be passionate about providing an excellent level of customer service to our clients in conjunction with our premium brand partners.

The Role

This role will involve a mixture of office administration, sales as well as front of house customer service.

Hours 37.5 working week, rostered 5 days over 7 Mon to Sat 9.30am to 6pm Sunday 12pm to 6pm.

In addition to the core hours, you would be expected to be available to work Bank Holidays and late-night trading if rostered for them (overtime would be paid for any such hours)

About you

• Customer focused with the ability to work well in a structured team environment and with a strong initiative.
• Proficiency in Microsoft Office
• Professionally presented and articulate with an outgoing and friendly personality
• Previous office administration, call centre or customer service experience preferable.
• Have excellent phone manner and attention to detail is essential.
• Be confident in dealing with our clients and our premium brand partners and can read and understand the demands in a luxury after sales market.
• Strong analytical and problem-solving skills with the ability to find solutions
• Strong ability to work and communicate with other.

Desirable skills:

• Previous jewellery/luxury retail industry experience
• Administration or Receptionist experience/Hospitality sector

Benefits:

• Contributory pension scheme
• 22 days annual leave pro rata
• Discounted gym membership
• Staff discount in Weir & Sons and McDowells Jewellers
• Company funding on industry specific qualifications
• Paid overtime
• Sick pay
• Tax saver scheme
• Bike to work scheme
• Training courses for brand partners fully paid

Job Type: Full-time

Pay: From €15.00 per hour

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your current notice period? (if applicable)
• What are your salary expectations?
• Are you comfortable with working 100% on-site? (This is not a remote or hybrid working postion)

Work Location: In person