Customer Services Officer - Full Time

• Join a great team
• Make a positive difference in your community
• Full time role

This could be the most interesting role at the Council – it definitely has the most variety. Our Team helps people with enquiries covering all aspects of Council. No two days are the same and your next conversation could be about water, drainage, roads, rates, dog registration, kerbside bins or any of the many services the Council provides for our growing community.

If you are passionate about providing exceptional customer service and you thrive in a fast-paced call centre environment you could be the dedicated and enthusiastic Customer Services Officer we need to join our team.

You will be the first point of contact for our community, handling enquiries via phone, email, online and social media. Your primary focus will be on call centre handling, ensuring that every interaction is professional, approachable and solutions-focused.

You should be:

Customer Focused: a strong customer service background with at least 12 months of call centre experience.

Tech-savvy: you are proficient with Microsoft Office products and can quickly learn new applications.

Excellent Communicator: clear and concise communication skills, both orally and in writing.

Organised: you can manage and prioritise multiple tasks in a fast-paced environment.

Team Player: a positive attitude and able to collaborate effectively with colleagues and the community.

Customers are at the heart of everything we do. This role is permanent and offers 8 hours/day worked on Monday to Friday.

We offer:

• An opportunity to make a positive difference to our growing community
• A great team and a job with lots of variety
• Ongoing training and development
• A competitive remuneration package dependent on skills and experience, current range $57,630 - $67,800.

Please click here to view the Position Description.

For more information, please contact Maree Harris, Customer Services Manager or Aaron Reid, Contact Team Leader on 0800 965 468 (0800 WMK GOV). If you are ready to take on this exciting role and contribute to making Waimakariri District a great place to be, we would love to hear from you!

Please submit your application, including your CV and a cover letter by 30 March 2025.

The Council is an equal opportunities employer.