Dental Office Manager

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Our growing dental practice is searching for a dedicated Office Manager to join our team!

Angell Street Dental Associates provides high-quality dental care to patients with a team of 1 general dentist, 1 prosthodontist and 4 hygienists. Our practice has 11 operatories to ensure all of our patients are seen in a modern and cutting-edge facility. We are family-oriented, patient-focused, and practice modern dentistry using the latest clinical and practice management technology. We are a team of passionate professionals who support each other, have fun together and take care of our patients

The Office Manager serves as the key administrative leader in the practice and is responsible for creating a team-based, accountable, and enjoyable environment for the clinical and non-clinical staff as well as a comfortable and high-quality experience for our patients. The ideal candidate is a team player, enthusiastic, energetic and has a desire to grow and learn.

Angell Street Dental Associates is part of a dentist-owned group called Plum Dental which has practices in CT and RI. Plum provides significant support for the practices and teams including training and professional development.

Duties & Responsibilities

· Lead by example and coach team to provide an exceptional patient experience

· Maintain focus on a productive schedule that supports dentists and hygienists

· Manage patient and insurance collections and receivables including timely and accurate insurance claim processing and patient billing

· Support patient communication and education so patients can understand the following:

o Their treatment options, time commitment and overall treatment cost

o Their co-pays or co-insurance and payment options

o The importance of the providers’ time so that missed and/or canceled appointments are at a minimum

· Monitor work schedules to ensure adequate team member coverage and facilitate requests for time off

· Lead team huddles and quarterly practice business meetings

· Serve as the liaison between the practice and the Plum support team including: Payroll, HR, Accounts Payable, Marketing, Supplies, Continuing Education and Training, Recruiting, and Billing

· Partner with Plum Regional Manager to create an enduring practice culture and strong team morale

· Resolve team member or patient issues or complaints either directly or by soliciting help from Plum support team

· Assist in the interviewing, on-boarding and training of new hires

· Provide ongoing feedback and training as well as annual performance and salary reviews for team members within the practice

· Focus on managing controllable costs within the practice (supplies and employee staffing)

· Generate ideas for growth of the practice and continuous improvement of patient and team member experience

· Communicate and collaborate with other Office Managers to share what has been working for you and hear (and potentially incorporate) what has been working for them

Qualifications and Skills

· 5+ years of experience as Office Manager in a healthcare setting (dental is preferred)

· Demonstrated history of successful practice management including supporting a patient-centric environment as well as building successful teams that work together with common purpose

· Comfort with dental insurance, treatment planning/coordination, and calculating copays

· Excellent verbal communication, computer, and customer service skills

· Ambition, confidence, humility, empathy, sense of humor, team work

Compensation and Benefits:

We offer a competitive salary, a semi-annual practice bonus, paid time off, and medical and retirement benefits (including 401k match). Compensation dependent on level of experience.

Practice Hours:

Monday: 8am – 5pm

Tuesday: 8am – 5pm

Wednesday: 8am – 5pm

Thursday: 8am – 5pm

Closed: Friday, Saturday, Sunday

Practice website: https://smartdentalnetwork.com/location/angell-street-dental-associates

Plum website: https://www.plumdental.com/

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Dental: 1 year (Preferred)
• Office Management: 1 year (Preferred)

Ability to Commute:

• Providence, RI 02906 (Required)

Work Location: In person