Dispatcher

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Overview:
Kamloops Office Systems is seeking a highly organized and customer-focused Dispatcher to join our team. Reporting directly to the General Manager, the Dispatcher will coordinate service operations, manage service contracts, maintain inventory, and support administrative functions. This role will ensure efficient scheduling, and exceptional customer service to our customers.

Specific Responsibilities:

• Coordinate and dispatch technicians, ensuring efficient scheduling to maximize productivity
• Monitor and control work-in-progress, ensuring timely follow-up and resolution of service calls
• Act as the main point of contact between customers and service technicians, providing updates and job details
• Receive, log, and create service work orders from customer and technician calls
• Close service calls and ensure customer satisfaction is achieved and documented
• Manage inventory, including entry of new items, tracking discrepancies, and supporting inventory control processes
• Prepare and issue invoices for service contracts (metered and non-metered)
• Request, input, and track monthly meter reading and contract usage
• Create, update, and cancel service agreements in line with contract terms
• Maintain organized filing systems for invoices, and contracts
• Perform general administrative duties, including reception, scheduling meetings, and booking travel arrangements
• Provide sales team with customer data (e.g., usage reports, parts history)
• Other related duties as assigned

Qualifications:

Professional Competencies:

• Strong verbal and written communication skills
• Excellent customer service skills with a proactive, solution-oriented approach
• Ability to work effectively under pressure and meet deadlines
• Strong organizational and time management skills, with attention to detail
• Ability to work independently and collaboratively as part of a team
• Professional demeanor and high level of confidentiality

Knowledge and Technical Skills:

• Proficient with Microsoft Office (Word, Excel, Outlook)
• Experience with ERP/ accounting systems: Accpac knowledge is an asset
• Familiarity with service contract billing and inventory management

Desired Qualifications:

• High School diploma or equivalent (Grade 12 required)
• Post-secondary coursework in administration or finance preferred
• Minimum 2 years’ experience in a similar administrative or dispatcher role
• Experience with inventory control, service scheduling, and customer relations
• Excellent customer service skills with a proactive, solution-oriented approach
• Ability to work effectively under pressure and meet deadlines
• Strong organizational and time management skills, with attention to detail
• Ability to work independently and collaboratively as part of a team
• Professional demeanor and high level of confidentiality

We are an authorized dealer of Ricoh office equipment - the leading international provider of the highest quality document and content management solutions for the 21st century workplace.

Please send resume and cover letter no later than January 12, 2026.Please include the title of the position you are interested in or are applying for in the subject line of your email.

Kamloops Office Systems is a division of the Tle’ Nax T’awei Group (TTG) and is affiliated with the Teslin Tlingit Council (TTC). The TTG encourages TTC citizens and their spouses and family to take advantage of the TTG’s preferential hiring policy.

Job Types: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Work Location: In person