Front Of House Manager

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EMPLOYMENT OPPORTUNITY

***FRONT OF HOUSE MANAGER***

Seasonal

Department: Redwood Meadows Golf & Country Club

Reports to: Food & Beverage Manager

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Competition Opens: March 4, 2026

Competition Closes: Until Filled

Send Resume to: carmelstarlight@tsuutina.com

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Purpose of Job

In the role of FOH MANGER, reporting to the F&B manager, you will provide an exceptional customer service that our Guests will remember. Your ability to work as a team leader combined with your service and management skills and your engaging personality will ensure that our Guests have a memorable experience. If you have the drive to excel, passion for creating exceptional customer service and want to be a part of a leading hospitality destination in Alberta, we would like to hear from you.

Primary Responsibilities

• To train a strong FOH team.
• To check daily cash outs for errors and correct them before it is put into the system
• Assist F/B Manager with scheduling of Staff for the restaurant, 10th Tee, and beer cart
• Doing weekly orders as needed to maintain supply of liquor
• Policing policies and procedures to ensure staff is following and complying with them
• Programing menus into Pixel Point POS System
• Training staff to use POS system
• Inventory controls of restaurant, bar, beer cart and 10th Tee
• Ability to take orders for the guests.
• To ensure that all morning, mid-shift, and closing duties are done by staff.
• Assist guests regarding menu items in an informative and helpful way
• Ability to make & serve cocktails as per the present standards. Have full knowledge of beverage menu.
• Ensuring the restaurant is clean & tidy at all times.
• Making sure inventories are up to date
• Clearing tables and providing quality service to our guests
• Responsible with ensuring all guests leave with a positive dining experience
• Be aware of all Restaurant Environment and Health & Safety Procedures including Emergency Evacuation
• Follow all safety and sanitation policies when handling food and beverage
• Liaising and communicating effectively with all appropriate operational departments.
• Developing & cultivating strong working relationships with all stakeholders (guests & colleagues alike)
• Performing other duties as assigned or directed by the F&B manager.
• Overseeing all front of the house operations.
• Responding to customer complaints tactfully and professionally
• Maintaining quality appearance for all staff
• Assist Food and Beverage Manager with menu creation, implementation, and training
• Analyze staff evaluations and feedback to improve the customer’s experience
• Look for ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all front of house staff
• Assist with the marketing directives from the Food and Beverage Manager
• Assist in promoting the restaurant through all outlets and other means as assigned by Food and Beverage Manager
• Assist with Off-Site catering needs of staff and set ups
• Be fully responsible to fill/cover shifts in all outlets in case staff absence.

Knowledge and Skills Required

• Ability to work under pressure.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Minimum of 3 years of experience as Front of House Manager or Food and Beverage Manager in a high-volume restaurant, hotel, conference centre or Golf Club is required.
• Knowledge of wines, beers and liquor.
• High school Diploma, or College and /or University degree or diploma in Hospitality or business is required.
• Ability to lift up to 50 lbs.
• Should possess professional attitude, strong interpersonal skills and be a good team player.
• Ability to give written and vocal warnings, instructions and/or training to all staff in the FOH.
• Must have Pro Serve Certificate
• Must have good English skills.
• Must be bondable.
• Must be proficient in Excel, Word, Power Point, Microsoft Suites, and POS systems.

Working Conditions

• Must be 18 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Must have employment eligibility in Canada
• Must have open availability from April 01 to October 31(No Vacations allowed during this time)

NOTE:

Please note that this organization adheres to Sections 1 - 9 of the Aboriginal Employee Preference Policy for selection and displacement. Only those applicants selected for an interview will be contacted. The successful candidate will be under a probationary period at the commencement of his or her employment.

Job Type: Seasonal
Contract length: 6 months

Work Location: In person