Front Of House Manager

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Reporting to the Managing Director, this individual leads Front of House (FOH) operations while supporting and coordinating with the team that supervises and coordinates Volunteer operations for the 2026 Hamilton Fringe Festival. With a focus on strengthening ties to the local community, broadening the diversity of our summer team, and encouraging participation in the cultural activities produced by the Hamilton Fringe, the Front of House Manager will develop skills in clear, empathetic, effective communication as a key public-facing liaison for the organization.

Key Areas of Responsibility:

• Work with the Managing Director to lead all front-of-house preparations at the festival's venues leading up to the festival, including site visits and updating the venue database.
• With Box Office Manager and Volunteer Coordinator, responsible for selecting, supervising, and training our team of Venue Captains and volunteers.
• Acts as first point of contact for Venue Captains during the daily operations for each venue's box office location during the 2026 Hamilton Fringe Festival.
• Assisting in-person ticket-buyers in troubleshooting any online ticketing issues that may arise with support from the Box Office Manager.
• Supervising daily creation and tracking of FOH paperwork and reports from Venue Captains.
• Responsible for health and safety training of volunteers assigned to Box Office positions.
• Helming outreach, recruitment, training, and deployment of the volunteer team with support from core staff and the Volunteer Coordinator.
• Working with Volunteer Coordinator to plan and oversee volunteer safety and well-being; identifying and implementing individual accessibility accommodations as needed.
• Working with Volunteer Coordinator to ensure volunteer schedule is complete; working with volunteer staff team to ensure adequate volunteer coverage throughout the 12-day festival
• Building and maintaining the Connecteam shift scheduling and resources associated with FOH operations.
• Actively recruiting Venue Captains and volunteers by helping to plan, staff, and attend Outreach Events at street festivals, in schools, etc under the direction of Volunteer and Outreach team.
• The responsibilities listed above address the key duties of this position. Additional related tasks may be assigned at the discretion of the Executive Director and Managing Director.

Professional Qualities and Skills:

• Hardworking, organized, and motivated individual with a passion for community outreach.
• Excellent customer service skills and ability to communicate appropriately with volunteers, staff, artists, venue partners, and the public.
• Experience with event planning and logistics.
• Experience working with and recruiting team members and volunteers.
• Interest and/or experience in arts administration and management.
• Leadership skills and the ability to self-direct as well as work well with supervisors and peers.
• Excellent oral and written communication skills.
• Ability to problem-solve under pressure while maintaining a friendly demeanour.
• Ability to delegate to other team members as needed. • Ability to accommodate a schedule that will sometimes require work on evenings and weekends.
• Current AODA (Accessibility for Ontarians with Disabilities Act) certificate or willingness to complete free online training before June 1st.
• Experience working with cash or in a retail setting is an asset.
• Working knowledge of the Occupational Health and Safety Act.
• Valid driver's license is an asset.
• Valid first aid certification is an asset.
• Valid Smart Serve certification is an asset.

PLEASE NOTE that contract start date, total hours, and term duration may change subject to confirmation of program funding. Any changes will be communicated to successful applicants prior to hiring.

To apply:

Please send a resume via email by April 20, 2026 to info@HFTco.ca with 'Front of House Manager' in the subject line and in the body of the email, let us know in a few sentences why this job caught your attention. Please attach your resume as a PDF using the following naming format: your first name_your last name_job title.pdf. Only email submissions will be accepted. While we thank all applicants, only those chosen for an interview will be contacted.

About HFTco & Hamilton Fringe:

Hamilton Festival Theatre Company (HFTco) strives to make theatre accessible to both audience members and theatre makers and is committed to fostering both the development of professional artists and an appreciation of the arts in the region. HFTco public arts programming includes the flagship 12-day unjuried Hamilton Fringe Festival, the community-embedded winter festival Frost Bites, and year-round Artist Development programs and public workshops.

Hamilton Fringe Festival is the Hamilton, Ontario's biggest, boldest 12-day performing arts festival, running July 16-27, 2025, activating indoor and outdoor locations across the city. Welcoming 50+ performance companies from the local, national, and international arts community, presenting more than 400 performances, the annual summer festival draws 17,000+ attendees and engages 150+ volunteers each year.

Job Type: Contract
Contract length: 13 weeks

Pay: $19.50 per hour

Expected hours: 20 – 25 per week

Work Location: In person