Housekeeping Supervisor

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The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, is conveniently situated in downtown Ottawa, steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by Hilton banner and 175 units providing short-stay accommodations under the Hilton Garden Inn banner and a total of 4,500 square feet of conference space, which includes our Tulip restaurant and bar, a pool and fitness facility.

**Must be able to work weekdays and weekends

We are currently seeking a full-time Housekeeping Supervisor to join our team through our management partnership with JDI Building Services.

If you are driven by purpose, have a strong attention to detail, and want to contribute to a positive guest experience, we would LOVE to hear from you! Housekeepers are the heart of our hotel!

GDI Building Services has been a specialized provider of public building maintenance services for over 90 years. Situated in 20 cities across Canada allows GDI to offer the best operational approach to service, which is proximity. This success is based on integrity, respect and care.

Responsibilities:

• Supervise daily operations of the Housekeeping Department
• Provide support and collaboration to the multidisciplinary team
• Provide constructive feedback and training techniques to employees
• Manage and monitor payroll, inventory, scheduling and other leadership duties
• Maintain open communication with other operation departments to ensure guest satisfaction
• Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeping to ensure quality standards
• Provide exemplary customer service in your interactions with guests
• Ensure the proper functioning and safety of equipment
• Ensure that safe work techniques are applied and that the wearing of PPE complies with the procedures in place
• Check and note any repairs or damages found in the hotel, both in rooms and public areas; and if applicable, complete and forward a repair order to the maintenance department
• Your participation and commitment will be essential during the weekly meetings of the housekeeping department

Requirements

• Have a minimum of 2 years of experience in the hotel industry with a background in Rooms Divisions
• Be available to work days, evenings and weekends
• Able to work under pressure, make decisions and manage problems effectively
• Has autonomy, dynamism and great motivation
• Sense of initiative and discretion
• Excellent communication skills
• Excel in customer service and personnel management
• Possess motivational leadership
• Knowledge of OnQ or PEP property management systems are considered an asset

Job Type: Full-time

Pay: $25.04 per hour

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Rooms Department: 2 years (preferred)

Work Location: In person