International Customer Service Coordinator

Broken Leg in Thailand

Food poisoning in Peru

Heart attack in Beijing

Road collision in Korea

Incidents involving real people, impacting real lives.

Working as part of a fast paced and diverse team, our International Operations Coordinators support and advise our members when they require assistance for medical, security, and travel situations that may arise anywhere in the world. We ensure members receive all the care they require by guiding them through the appropriate processes and, in liaison with a range of professionals, put care plans in place.

No two days are the same! If you thrive under pressure and have travel experience we're looking for you. This is a Melbourne based role where you can make a real difference to our customers.

We are looking for a polite and empathetic International Operations Coordinator who can deliver high levels of customer service, use common sense to problem solve and work calmly under pressure while paying attention to detail. Experience within medical or travel assistance is highly desired.

If you have clear decision making, negotiation and collaboration skills, you may be the person we are looking for, so please read on!

We are looking for candidates with good geographical knowledge and excellent written and verbal communication skills. In addition we would like to see:

• Positive and can-do approach to all tasks.
• The ability to work calmly under pressure.
• The ability to build positive relationships with their team, managers, clients and peers.
• The ability to be responsive and empathetic to the needs of others.
• The ability to communicate professionally, employing excellent listening skills.
• The ability to build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs.

Previous experience working in an Assistance Coordinator or similar role, other modern language skills, and knowledge and experience of working within the travel insurance arena are an advantage but not a requirement.

About The Role

In this role you will be:

• Creating case files capturing all relevant information accurately and provide a synopsis of each situation.
• Providing advice to customers and assist them through any required claiming process, and
• Confirming eligibility of each claimant and ensure all data is captured accurately.

You will be working as part of a team and will find that the work is rewarding and varied.

The role we are recruiting for is a full time role- 40 hours per week / 80 hours per fortnight

In line with business requirements shifts of 10 hours are worked Monday to Sunday on a rostered basis between the hours of 08:00 to 22:00

Required Criteria

• Strong communication skills
• Good Geographical knowledge
• Team work
• 2 years' experience in Travel and Medical Assistance

Desired Criteria

• Modern languages
• Case Management experience

Skills Needed

Salary

$70,000.00 per year