It Helpdesk Technician

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IT Helpdesk Technician – Cork

Are you passionate about technology and eager to grow your IT career?
Do you enjoy solving problems and learning new skills in a dynamic environment? If so, we’d love to hear from you!

At DEITG, we’re looking for an enthusiastic IT Helpdesk Technician to join our Cork team. Whether you’re a recent graduate or have hands-on experience, your curiosity and commitment to excellence will make you a great fit.

Why Join Us?

• Stability: Full-time, permanent role.
• Career Growth: Professional development plan with clear progression.
• Certifications: We fund industry-leading certifications and provide study time.
• Financial Rewards: Salary increases for certifications achieved.
• Team Culture: Work with a skilled, supportive, and innovative team.
• Innovation: Opportunities to research and develop new technologies.
• Holidays: 20 days annually.
• Salary: Based on experience, certifications, and qualifications.

Your Role

• Provide Service Desk and Field Support to clients.
• Troubleshoot and resolve hardware, software, and network issues.
• Deploy, install, and configure desktops, laptops, and mobile devices.
• Assist with Microsoft 365 administration and cloud services.
• Support cybersecurity initiatives and compliance standards.
• Collaborate with the team to deliver best-in-class service.
• Stay current with emerging technologies and industry trends.

What We’re Looking For

• Excellent communication skills (written and verbal).
• Proven ability to work effectively in a team.
• Strong values and commitment to personal and professional growth.
• IT-related qualification or equivalent experience.
• Full clean Irish driver’s license.
• Willingness to achieve MD-102 and MS-102 certifications within the first year (fully supported by us).

Our Tech Stack:
We continually develop and expand our technology suite to ensure we deliver cutting-edge solutions to our clients.

• Client: Desktops, Laptops, Mobile Devices, Printers, Microsoft 365, Windows 10 &11
• Server: Hardware & Virtual, Microsoft Server 2019, 2022
• Cloud: Microsoft 365, SharePoint, Teams & Azure.
• Networking: Firewalls, Routers, VPN, LAN & Wireless
• Vendors: Microsoft, Hewlett Packard, Proofpoint, WatchGuard, Thycotic, Zyxel, CrowdStrike, Autotask, Datto.

Cybersecurity:
We are committed to staying ahead of the rapidly evolving threat landscape to safeguard our business and our clients.

• Endpoint Security AV/Malware, Threat Detection & Response
• Email Security, Microsoft 365 Hardening, Advanced Threat Protection, DNS, DMARC, DKIM.
• Network Security: Firewalls, Web & DNS filtering
• Information Security – Policy, Process & Procedures GDPR Awareness
• Cybersecurity Assessment & Compliance – CE, IASME, ISO, NIST, CMMC

DEITG is nationwide, with Offices in Cork, Dublin, Belfast & Sligo. We are 16 Years in Business, a Microsoft Gold Partner, a Cybersecurity certification body for Cyber Essentials, IASME and a Best-in-Class benchmark. Our main office in Northpoint Business Park, Mallow Road, Cork.

DEITG is known for nurturing talent and turning dedicated individuals into exceptional engineers. If you possess ambition, a passion for innovative technology, and a commitment to professional IT and customer service, this position will suit you well.

Important Details

• This is not a remote role; you’ll work full-time from our Cork office.
• Applicants must be EU or EEA citizens (no visa sponsorship available).
• Ability to commute or relocate to Cork before starting work is required.

No agencies or recruiters, please.

Work Location: In person

Ready to start your IT career with a company that invests in your growth?
Apply now and take the next step toward becoming an exceptional IT professional.

Job Type: Full-time

Pay: €28,100.00-€30,000.00 per year

Benefits:

• Company events
• On-site parking

Application question(s):

• Are you a EU or EEA Citizen

Licence/Certification:

• Full Clean Irish / EU Licence (required)

Work Location: In person