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Medical Phone Receptionist

Posted on July 14, 2025

  • Full Time

Medical Phone Receptionist

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We are looking for an experienced Medical Office Administrator with a strong focus on phone reception to join our growing team. The right candidate will be responsible for answering and directing patient phone calls in a professional and compassionate manner, as well as performing related clerical duties such as scheduling appointments, data entry, and maintaining patient records. A successful candidate will have excellent communication skills, strong medical office experience, and a commitment to outstanding patient service.

Responsibilities:

  • Answer multi-line phone system efficiently and professionally
  • Schedule, confirm, and reschedule patient appointments via phone
  • Provide general information about clinic services, hours, and procedures
  • Type and run reports; generate correspondence and patient documents
  • Receive and organize incoming faxes, emails, and phone messages
  • Perform data entry, document scanning, and digital record management
  • Sort and distribute incoming mail and communications
  • Maintain and update medical filing systems (digital and/or paper-based)
  • Collaborate with administrative and clinical staff for smooth patient flow

Qualifications:

  • Proven experience in a medical office setting, including front desk or phone-based roles
  • Proficient in electronic medical records (EMR) and medical filing systems
  • Comfortable with multi-line phone systems and patient interaction by phone
  • Knowledge of medical terminology and experience with EMR software such as Telus Health EMR
  • Excellent verbal communication skills and strong phone etiquette
  • High level of organization, attention to detail, and time management skills
  • Understanding of patient confidentiality and PHIPA compliance

Bonus Assets (Not Required):

  • Experience handling referrals, OHIP billing, or appointment triaging
  • Bilingual or multilingual communication skills

Job Types: Full-time, Permanent

Pay: $18.75-$19.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In person


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