Medical Phone Receptionist

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We are looking for an experienced Medical Office Administrator with a strong focus on phone reception to join our growing team. The right candidate will be responsible for answering and directing patient phone calls in a professional and compassionate manner, as well as performing related clerical duties such as scheduling appointments, data entry, and maintaining patient records. A successful candidate will have excellent communication skills, strong medical office experience, and a commitment to outstanding patient service.

Responsibilities:

• Answer multi-line phone system efficiently and professionally
• Schedule, confirm, and reschedule patient appointments via phone
• Provide general information about clinic services, hours, and procedures
• Type and run reports; generate correspondence and patient documents
• Receive and organize incoming faxes, emails, and phone messages
• Perform data entry, document scanning, and digital record management
• Sort and distribute incoming mail and communications
• Maintain and update medical filing systems (digital and/or paper-based)
• Collaborate with administrative and clinical staff for smooth patient flow

Qualifications:

• Proven experience in a medical office setting, including front desk or phone-based roles
• Proficient in electronic medical records (EMR) and medical filing systems
• Comfortable with multi-line phone systems and patient interaction by phone
• Knowledge of medical terminology and experience with EMR software such as Telus Health EMR
• Excellent verbal communication skills and strong phone etiquette
• High level of organization, attention to detail, and time management skills
• Understanding of patient confidentiality and PHIPA compliance

Bonus Assets (Not Required):

• Experience handling referrals, OHIP billing, or appointment triaging
• Bilingual or multilingual communication skills

Job Types: Full-time, Permanent

Pay: $18.75-$19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person