Night Porter - Part Time

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About Us:

The Ashe Hotel, our dedicated team members share a passion for delivering exceptional service to our guests. Situated in the heart of Tralee, our contemporary four-star hotel provides a welcoming haven for both locals and visitors alike. Whether it's the friendly faces greeting guests at reception, the meticulously prepared dishes served in our casual dining bar and restaurant, or the meticulous attention to detail in our accommodations, our team goes above and beyond to ensure every guest feels valued and cared for. With a focus on fostering a positive work environment and supporting the growth and development of our team members, we strive to create a workplace where everyone feels empowered to thrive.

About the Role:

This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. As the Night Porter, you will ensure the safety and security of the hotel and its guests during the night shift. Your duties will include monitoring the premises, managing late check-ins and guest requests, maintaining cleanliness in public areas, and supporting front desk operations. You will work independently to uphold high standards and provide a calm, professional presence overnight.

You will:

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties.
• Perform front office duties, including facilitating guest check-in and check-out processes.
• Support the team in achieving operational goals by ensuring compliance with established hotel standards.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
• Maintain cleanliness and readiness of public areas and back-of-house spaces.
• Assist with early morning guest requests, wake-up calls, and breakfast setup.
• Respond calmly and efficiently to emergencies or guest concerns.

What You Will Need:

• 2 years in a similar night or reception role
• Previous hospitality or customer service experience is essential
• Good computer skills and knowledge of HotSoft an advantage
• A warm, friendly and approachable personality when dealing with fellow staff and guests
• The ability to work on their initiative, as well as being capable of working as part of a team

We're all about embracing individuality and celebrating the unique qualities that each person brings to the table. We understand that some exceptional individuals might hold back from applying if they don't meet every qualification on the list. But, here's the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper. So, don't let that checklist hold you back! We're an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine. Your aspirations and your individuality are what make you stand out, and we'd love to hear from you. Join us in creating a diverse, vibrant, and thriving team.

Job Type: Part-time

Expected hours: No less than 24 per week

Benefits:

• Bike to work scheme
• Food allowance
• Gym membership
• On-site parking

Work Location: In person

Application deadline: 13/08/2025
Expected start date: 18/08/2025