Operations Administrator

Join our dynamic Waikato Butchery team and be part of Kirikiriroa’s leading meat wholesaler and distributor.

As meat specialists, we take pride in delivering the finest quality products with a pasture-to-plate philosophy, sourcing from market leaders who uphold the highest animal welfare standards.

Proudly supporting the mighty Waikato!

As the key point of contact for our customers, you'll manage inquiries, process orders, and ensure smooth day-to-day operations while delivering exceptional service.

• Location: Te Rapa Park, Kirikiriroa |Hamilton
• Position: Permanent, Full-Time
• Shifts: Monday to Friday, 06:00 pm – 02:00 am (occasional Sundays)

Mō te tūranga mahi | About the role

In the role of Operations Administrator, you'll manage inquiries, process orders, and ensure smooth day-to-day operations while delivering exceptional customer service. Your contributions will directly support the success and reputation of Service Foods by fostering strong relationships and ensuring seamless order fulfilment.

You'll work closely with both the PM butchery and sales teams to maintain accurate records, coordinate with internal departments, and handle various administrative responsibilities, including:

• Processing customer orders via phone, email, fax, and online channels.
• Ensuring accurate order entry into Sage/ERP and Salesforce (CRM).
• Managing customer backorders to ensure timely delivery.
• Providing prompt and effective resolution of customer inquiries and concerns.
• Assisting with pick-packing orders to support on-time market delivery.
• Performing other administrative tasks and special projects as required.

He kōrero mōu: About you

You will be a driven and resilient individual with a strong background in administration or customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in administration or customer services.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly
• Strong attention to detail and ability to gather and interpret information
• Excellent organizational, time management, and decision-making skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and SAGE/ERP systems (advantageous)
• Commitment to delivering outstanding customer service
• Strong understanding of processes, systems, and data entry
• Excellent interpersonal skills with an empathetic and adaptable approach
• Reliable transport to and from work
• Strong literacy, numeracy, and communication skills
• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary with comprehensive benefits, ample opportunities for career growth, and a night shift allowance paid on top of the hourly wage for this role.

Mō mātou | About us

Service Foods is one of New Zealand's largest privately family owned and operated food service distribution businesses. With items imported from over 20 countries as well as our locally produced offerings, we have close to 14,000 products for you to discover.

We employ around 800 team members, operate over 220 trucks, and have 15 strategically placed branches across New Zealand. Learn more about us at www.servicefoods.co.nz

Me Tono Ināianei! Apply Now!

If you're passionate about delivering top-notch customer service and want to be part of a thriving team that supports the Waikato meat industry, we'd love to hear from you.

Whaimana | Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: Successful candidates will be required to complete satisfactory pre-employment checks, including employment references, government agency verifications (Ministry of Justice and ACC), and alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.