Operations Administrator

About Beyondbmi

Beyondbmi is a fast-growing healthtech company delivering medical weight management services. We combine clinical expertise, behavioural science, and technology to support people on their weight loss journey. As a regulated healthcare provider, we are committed to operational excellence, compliance, and a seamless user experience.

Role Overview

We are seeking a proactive and detail-oriented Operations Administrator to support our growing team. The successful candidate will play a key role in ensuring the smooth running of administrative and clinical operations, supporting compliance, internal communication, and efficient service delivery in a regulated digital health environment.

Key Responsibilities

General Administration

• Provide day-to-day administrative support to the Operations team
• Track project progress, manage documentation, and drive internal communications
• Help administer and maintain operational systems including HRIS, CRM, Google Drive and CS tools.

Operational Planning & Coordination

• Assist in developing and maintaining schedules, capacity planning, and resource allocation to support scalable, high-quality clinical operations.
  
• Liaise with cross-functional teams to ensure alignment between operational and clinical priorities and support the planning of clinical services to ensure that patient care is effectively delivered.

Clinician Support

• Act as the primary point of contact for all clinicians working with Beyondbmi.
  
• Ensure clinicians are equipped with the tools, access, and information needed to deliver care effectively.

Regulatory and Compliance Support

• Support the tracking of compliance activities such as license renewals, audit schedules, and clinical governance reviews.
  
• Assist in maintaining and updating regulated documents, including SOPs and patient-facing protocols.
  
• Support the documentation of information security and data management in line with GDPR and other relevant frameworks.

Onboarding and HR Support

• Coordinate the onboarding and offboarding process for employees and contractors, including equipment, access, and documentation.
  
• Maintain accurate records of training, credentials, and HR files.

Requirements

Essential:

• 2 + years experience in an administrative or operations support role, ideally in healthcare, technology or another regulated environment.
  
• Strong organizational and time management skills.
  
• Very comfortable working with digital tools (e.g., Google Workspace, Notion, Slack, Asana, or similar).
  
• Excellent communication skills, both verbal and written.
  
• Professional, proactive, and capable of handling confidential information with discretion.

Desirable:

• Familiarity with clinical operations, patient scheduling, or workforce planning.
  
• Experience working in a startup or scaling company.
  
• Understanding of GDPR, ISO 27001, or other compliance and data protection standards.
  
• Experience working with healthcare professionals or clinical teams.