Owner Relations Representative

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The Opportunity

The Owner Relations Representative will be the first point of contact for unit owners at a designated property. This is a fast-paced, interactive role which plays an integral role in building positive relationships and trust with our unit owners valued.

The Company

Craft Property Group Inc. is a residential property management Company (an affiliated company of Aventus Developments), committed to providing comprehensive and exceptional service to both homeowners and tenants across Southern Ontario. Based out of London, ON, Craft has a deep-rooted understanding of how to foster a safe, fun and welcoming living environment for residents, while providing owners with first class property management services.

Essential Functions

• Act as a first point of contact for unit owner inquires (inquiries received via forms, email and calls). This can include requests for documentation.
• Obtain approval for unit maintenance requests from owners when amount exceeds the pre-approved threshold according to their contract. Circle back to local property management once approval is obtained.
• Review monthly “owner billback” reporting for accuracy. Investigate any red flags/callouts by reviewing maintenance tickets in Yuhu. Supply owners with receipts or invoices as requested for completed maintenance work.
• Assist in organizing the re-issuing of rent cheques if needed, answering questions from owners and working with accounting when required.
• Manage inquiries when owners receive parking payments.
• Should a unit move out of Craft unit management to owner managed, organize introduction meeting between the owner and the tenant.
• Work with internal teams to compose and send unit notifications/communications to owners regarding issues such as turnover, annual management fees, AR, events, monthly updates, etc… using various types of email campaign software.
• Monitor and work with local property management to arrange for suite inspections when requested.
• Occasionally meet owners at the building for a building tour.
• Assist in collecting signed unit management termination agreements and update trackers once received and fully executed.
• Assist in keeping the owner data base up-to-date and accurate
• Monitor a few other general inboxes as required.

Condominium Administrative Support

• Issuing annual condominium operating budgets in collaboration with property management and accounting teams.
• Coordinate the issuance of insurance certificates to owners, mortgages, and third parties as needed.
• Prepare and distribute Periodic Information Certificates (PICs), Information Certificates Updates (ICUs), and New Owner Information Certificates (NOICs) in accordance with CAO requirements.
• Support the preparation and issuance of Status Certificates, including gathering required documents and coordinating final review and signatures.
• Maintain internal filing systems for all governance documents (e.g., declarations, bylaws, meeting minutes, AGM notices) and ensure they are accessible and up to date.
• Provide general administrative support to the Condominium Manager and Board of Directors, including minute-taking, tracking action items, and supporting meeting logistics.
• Track and ensure compliance with relevant deadlines under the Ontario Condominium Act, including AGMs, PIC issuance, and insurance renewals.
• Working with sellers and buyers when transitioning ownership of a unit. Sending required forms to ensure condo fees are taken from the new owner. Send new owners any required forms to assume the existing management agreement.

Who You Are

• 3+ years' experience in customer service and relationship building a must.
• Experience in handling high volume and time sensitive requests.
• Ability to effectively analyze customer needs and provide tailored solutions.
• Experience working in communication campaign sofware an asset.
• General real estate/ property management knowledge an asset.
• Working knowledge of Microsoft 365 including excel.
• Superb organization skills and attention to detail.
• Problem solving skills.

Company website: https://www.craftpropertygroup.com/

Join us and connect with something bigger, apply today!

We are an equal opportunity employer for all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers.

Should you be contacted for an interview, please advise if accommodation is required.

Please note that due to the number of applicants only those who will be considered for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Waterloo, ON