Reception Manager

Join our team as we have a fantastic new vacancy for an experienced Reception Manager at The Johnstown Estate!

Reporting to the Rooms Division Manager duties include:

• To actively manage and develop the Reception team
• Handle all guest enquiries and complaints in a professional manner
• A thorough knowledge of the Opera Property Management System is required to ensure correct procedures are always followed
• To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attention
• Ensure all cash, guest charges, floats and till procedures are carried out in accordance with Company policy

Some of the benefits of work with us are:

• Meals on duty
• Gym memberships at our Leisure Club
• Uniforms provided

The successful candidate should have previous experience in a 4 star Hotel or similar. They should be customer-focused, have excellent communication and leadership skills, and a good eye for detail.