Reception Manager

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Key Duties and Responsibilities;

· To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all guests receive the highest quality of service and attention

· A thorough knowledge of the Hotsoft System is required to ensure correct procedures are always followed

· To ensure staff provide a professional and warm welcome to all guests

· To ensure that all Reception staff are trained and are fully conversant with all aspects of Hotsoft PMS

· To collate and deliver accurate reports on all aspects of reception on request from senior management

· Prepare weekly rosters

· To ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for any staff absences

· To actively manage and develop the Reception team including the day and night porterage department

· To have a thorough understanding of all requirements of the check in/out process (confirm booking, length of stay, packages, etc.)

· Handle all guest enquiries and complaints in a professional manner

· Ensure all cash, guest charges, floats and till procedures are carried out in accordance with company policy

· To lead and assist in the smooth running of the front office desk during own shift

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Relocation assistance

Work Location: In person