Reception Manager

Our Hotel

Following significant investment and a dedicated team effort, we are proud to now hold official 4 Star Status from Fáilte Ireland. Our upgraded interiors, refreshed guest spaces and enhanced facilities reflect a modern and elevated experience, while our friendly, attentive service remains at the heart of every stay. This recognition marks an exciting new chapter for The Viking Hotel.

About the Role

Reporting to the General Manager we are looking for an experienced, energetic and dynamic candidate for this role. As Reception Manager you will have the ability to lead, direct and work in partnership with your team in this fast paced environment . Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector. Annual Rooms budget preparation and forecasting with in house systems.

About The Role

About the Role

The Role:

Reporting to the General Manager we are looking for an experienced, energetic and dynamic candidate for this role. As Reception Manager you will have the ability to lead, direct and work in partnership with your team in this fast paced environment . Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector. Annual Rooms budget preparation and forecasting with in house systems.

Day to day responsibilities will include:

Responsibility for the efficient running of all front office tasks and roles ensuring highest standard of customer service provided by all team members.

Responsibility for training and development of existing and new members of staff through use of SOP's

Combine the role with reception & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required

Maintaining procedures and implementing new procedures if / when necessary

Managing reception payroll V budget

Maintain and oversee payments and invoices for reservations, group deposits and reception cashier.

Drive upselling of all departments while working closely with the hotel Sales and Marketing Manager

Dealing with guests and fellow colleagues on a constant daily basis

To deal with any guest complaints, queries and suggestions quickly and efficiently

To make sure the highest standards of customer care are met at all times and to monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

To provide friendly and efficient service and available at all times to assist with any queries

To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times

To manage staff ensuring company policy is adhered to at all times

Use of onsite computer systems as well as email and Microsoft packages, room rate scheduling systems and also third party booking systems and engines

Other duties as required

The ideal candidate for this position:

Must have previous experience in a similar role in a hotel or at minimum 2 years senior receptionist experience

Previous PMS experience

Be courteous and focused on providing a consistently high standard of service

Must be a team player with the ability to multi task

Be able to work on your own initiative.

Must be standards driven and detail orientated, with the desire to progress within the hospitality industry

Must possess excellent communication and interpersonal skills

Communicate fluently in English (written & oral).

The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved).

Why work for us.

We are always on the lookout for talented passionate individuals that share our values and aspire to set industry standards. We aim to create an environment where team members are happy in their jobs, support one another and are dedicated to high standards of customer service, ensuring all members of the team feel content and proud to work at PREM Group.

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed