Reservations Agent

Overview:

As a Reservations Agent at The Killarney Park Hotel, you will be responsible for managing guest reservations, ensuring smooth booking processes, and providing guests with excellent service from the moment they make contact. This role involves high attention to detail, efficient communication, and the ability to offer personalized assistance to meet guest needs and preferences.

About The Role

Key Responsibilities:

• Handle incoming reservation inquiries by phone, email, and online channels, responding promptly and professionally to provide an exceptional booking experience.
• Process bookings, modifications, and cancellations accurately in the hotel's reservations system, ensuring all details are recorded correctly and confirming details with guests as needed.
• Offer information about room rates, availability, packages, and special promotions to maximize booking opportunities.
• Assist guests with special requests, such as room preferences, early check-ins, or accessibility needs, coordinating with relevant departments to meet these requirements.
• Monitor and update room availability and rates in the reservation system, adjusting as necessary based on demand and occupancy levels.
• Provide courteous assistance to guests seeking information about hotel amenities, local attractions, and any additional services the hotel can offer.
• Collaborate with the Sales and Front Office teams to support group bookings and corporate reservations, ensuring accurate block management and seamless guest experiences.
• Upsell additional services and packages to enhance guest stays and increase revenue, such as dining reservations, spa services, or local tours.
• Maintain accurate records of all reservations, payments, and guest interactions in the system, following the hotel's policies on data security and privacy.
• Address guest issues or complaints with a solution-focused approach, escalating to the Reservations Manager/Sales & Marketing Director if necessary to ensure guest satisfaction.
• Stay informed about hotel promotions, seasonal offerings, and special events to provide updated information to guests.

Working Hours:

Full-time schedule, including shifts on weekends and holidays as per the hotel's needs.

Working Conditions:

This is an office-based position that requires excellent verbal and written communication skills, accuracy in data entry, and a friendly, professional manner.

Required Criteria

Skills Needed

About The Company

We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)

That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.

We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.

Company Culture

What we stand for matters

Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.

• Being Brave

means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.

• Being Authentic

means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.

• Creating Belonging

means making sure everyone feels welcome and valued - our guests, and your teammates, too.

These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.

Company Benefits

Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.

Perks of Being Part of Our Team:

• Learning & development programmes to grow your skills and career

• Team parking

• Complimentary meals while on duty

• 50% off spa treatments and 20% off spa products

• Special off-peak accommodation rates for friends and family

• 50% off meals in the restaurant or bar

• 10% off orders in Luna Coffee & Wine

• Team Charity Day participation

• Bike to Work scheme

• Monthly team social events and a full yearly social calendar

• Monthly reward and recognition scheme

• €500 Team Referral Scheme

At The Killarney Park, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed